Technical Service Manager - Environmental Tech Leader

Durr CTS Inc; De Pere (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Durr CTS Inc. engages in advanced environmental technologies and provides field service leadership. The Technical Service Manager will lead the technical team, bridge engineering, parts, and field technicians, and ensure consistent technical standards and high-quality support.

The role emphasizes developing technical skills, safety-conscious practices, and collaboration with sales and project management to drive successful service outcomes. Travel up to 10% may be required.

Qualifications

• Bachelor’s degree in business or technical discipline; or an associate/technical degree with 3–5 years leading a technical team.
• Strong electro-mechanical experience servicing and troubleshooting industrial machinery.
• Proven ability to communicate effectively with customers.
• Experience with CRM systems such as Salesforce; ERP experience is a plus.
• Proficient with Microsoft Office; strong organizational and time management skills.
• Experience developing and implementing training programs.

Responsibilities

• Serve as the department’s primary technical trainer.
• Provide management and direction to technicians and other department staff.
• Responsible for hiring, development, performance management, and disciplinary action.
• Provide advanced troubleshooting support for customer issues.
• Lead corrective action efforts when service performance issues or gaps are identified.
• Establish and maintain technical standards, documentation, troubleshooting guides and procedures.
• Train new and existing team members on correct technical processes and procedures.
• Review and interpret technical reports and provide guidance as needed.
• Provide accurate project cost estimates to the sales and project management teams.
• Ability to provide after-hours support to customers and Service team members.
• Travel to learn new products, provide training to team members, and identify opportunities for product improvement (Travel up to 10% of time).
• Support a team culture of continuous improvement and technical excellence.

Skills

Electro-mechanical troubleshooting

Leadership

Customer communication

Time management

Training program development

Education

Bachelor’s degree in business or technical discipline

Associate/technical degree with 3–5 years leading a technical team

Tools

Salesforce CRM

SAP ERP

Microsoft Office

Job description

Durr CTS Inc. engages in advanced environmental technologies and provides field service leadership. The Technical Service Manager will lead the technical team, bridge engineering, parts, and field technicians, and ensure consistent technical standards and high-quality support.

The role emphasizes developing technical skills, safety-conscious practices, and collaboration with sales and project management to drive successful service outcomes. Travel up to 10% may be required.