Field Technical Sales Specialist - Customer Solutions

Pratt Industries; Kansas City (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Pratt Industries seeks a Technical Sales Representative to act as the primary liaison between Pratt Industries and assigned customers not covered by a local sales rep. You will nurture relationships, identify process improvements, and collaborate with internal teams to boost customer satisfaction and operational efficiency.

The role requires on-site customer visits, strong communication, and cross-functional teamwork with CSRs, QA, and production to deliver solutions and drive Pratt projects

Qualifications

• High school diploma or GED required.
• Valid driver's license and clean driving record.
• Minimum five years of outside sales or related experience.
• Frequent travel to customer locations is expected.
• Proficiency in Excel and PowerPoint; data reporting skills.
• Strong verbal and written communication abilities.
• Basic arithmetic including rates and percentages.
• Strong problem-solving and practical understanding.

Responsibilities

• Conduct on-site visits to assess customer needs and provide solutions.
• Serve as main contact, relaying customer concerns to Pratt facilities.
• Collaborate with CSRs on new items and customer activity.
• Review production lines with local Sales Representatives.
• Support QA in complaint resolution and work with production teams.
• Lead Pratt projects impacting customers.

Skills

Communication

Problem solving

Numerical skills

Travel readiness

Education

High school diploma or GED

Tools

Microsoft Excel

PowerPoint

Job description

Pratt Industries seeks a Technical Sales Representative to act as the primary liaison between Pratt Industries and assigned customers not covered by a local sales rep. You will nurture relationships, identify process improvements, and collaborate with internal teams to boost customer satisfaction and operational efficiency.

The role requires on-site customer visits, strong communication, and cross-functional teamwork with CSRs, QA, and production to deliver solutions and drive Pratt projects