Global Technical Services Manager

PassFort; New York (NY); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Stock options

Flexible hours

Unlimited paid time off

Comprehensive health coverage

Training and development opportunities

Job summary

PassFort is seeking a skilled Technical Services Manager to oversee their Technical Support team in New York. This leadership role demands a solid technical background and a passion for enhancing customer experience.

You will be responsible for managing a team that provides essential technical support, ensuring high customer satisfaction and maintaining service level agreements. This position offers flexibility with a hybrid work model.

Qualifications

• Proven leadership in technical support management.
• Strong understanding of web technologies and APIs.
• Ability to handle complex technical escalations.

Responsibilities

• Lead and manage the Technical Services team.
• Ensure timely resolution of customer technical issues.
• Develop and implement customer support policies.

Skills

Leadership skills

Technical support experience

Communication skills

Experience with Zendesk

Job description

PassFort is seeking a skilled Technical Services Manager to oversee their Technical Support team in New York. This leadership role demands a solid technical background and a passion for enhancing customer experience.

You will be responsible for managing a team that provides essential technical support, ensuring high customer satisfaction and maintaining service level agreements. This position offers flexibility with a hybrid work model.