Field Technical Service Specialist - Indianapolis

DuBois Chemicals; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

DuBois Chemicals is seeking a high-performing Service Representative to support the Indianapolis area. You will deliver technical service at customer sites, manage multiple accounts, and help customers optimize operating costs with our product lines. Strong communication and problem-solving skills are essential.

Role requires on-site work with travel up to 25% and proficiency in CRM and Microsoft Office. The ideal candidate will live in or near Indianapolis and have 2+ years of relevant

Qualifications

• Must have strong customer-facing communication skills (oral and written).
• Excellent time management and attention to detail.
• Proficient with CRM systems and Microsoft Office.
• Able to understand products and services offered by the company.

Responsibilities

• Provide effective technical service to support product applications at customer sites.
• Manage multiple customers across a defined geography using various product lines.
• Assist customers, respond to inquiries, and ensure satisfaction.
• Perform service on DuBois equipment, repairs, replacements, and testing.
• Document findings and report abnormal conditions with recommendations.
• Resolve customer technical challenges and suggest process improvements.
• Collaborate with team members and cross-functional staff.

Skills

Customer service

Communication

Time management

Technical aptitude

Tools

CRM software

Microsoft Office

Job description

DuBois Chemicals is seeking a high-performing Service Representative to support the Indianapolis area. You will deliver technical service at customer sites, manage multiple accounts, and help customers optimize operating costs with our product lines. Strong communication and problem-solving skills are essential.

Role requires on-site work with travel up to 25% and proficiency in CRM and Microsoft Office. The ideal candidate will live in or near Indianapolis and have 2+ years of relevant