Technical Service Representative - Indianapolis

DuBois Chemicals, Inc.; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

health insurance

dental insurance

vision insurance

life insurance

401k with company match

paid holidays

vacation time

income protection plans

Job summary

DuBois Chemicals, Inc. is seeking a Service Representative to support the Indianapolis area.

You will deliver technical field service across water treatment, surface treatment and industrial customers, focusing on reducing operating costs and exceeding expectations with our product lines. You will manage multiple accounts, provide on-site testing, and collaborate with cross-functional teams to drive value and efficiency.

Qualifications

• 2+ years of mechanical, chemical, or industrial experience.
• Mechanical aptitude in electrical and pipefitting preferred.
• Strong time management skills with attention to detail.
• Ability to understand the products and services offered by the company.
• Excellent oral and written communication skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to adjust to various customer needs and situations.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office, CRM, and other analytical tools.
• Ability to travel locally daily and up to 25% overnight travel.

Responsibilities

• Effective technical service to support product application at customer's sites and create superior account satisfaction and retention.
• Manage multiple customers across given geography that utilize a variety of product lines.
• Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction.
• Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.
• Ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude by resolving customer's technical challenges and assist with improving processes.
• Effectively communicate and collaborate with team members, as well as other cross functional support employees.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.
• Travel to assigned customers to conduct service audits.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Mechanical aptitude

Time management

Communication skills

Microsoft Office

CRM proficiency

Tools

CRM

Microsoft Office

Analytical tools

Job description

Position Summary

DuBois Chemicals is looking for a high performing Service Representative to support the Indianapolis, IN area. Responsible for providing solutions to our water treatment, surface treatment and industrial customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company's core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed. DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. Our scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers' needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.

Key Responsibilities

• Effective technical service to support product application at customer's sites and create superior account satisfaction and retention.
• Manage multiple customers across given geography that utilize a variety of product lines.
• Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction.
• Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.
• Ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude by resolving customer's technical challenges and assist with improving processes.
• Effectively communicate and collaborate with team members, as well as other cross functional support employees.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.
• Travel to assigned customers to conduct service audits.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Minimum Qualifications

• Must live in the Indianapolis area 2+ years of mechanical, chemical, or industrial experience.
• Mechanical Aptitude in electrical and pipefitting preferred.
• Strong time management skills with attention to detail.
• Ability to understand the products and services offered by the company.
• Excellent oral and written communication skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to adjust to various customer needs and situations.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools.
• Ability to travel locally daily and up to 25% overnight travel.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status or any other protected status in accordance with applicable federal, state and/or local law and/or regulation.

Working at DuBois

Working at DuBois is dynamic, flexible and fun. Our customer centric focus gives you the opportunity to leverage your creative and innovative talents to help deliver specialty chemical solutions safely while protecting the environment.

DuBois Values

Honest and Ethical Behavior
Collaborative Communication
Safety at Work and Home
Environmental Stewardship

Perks and Benefits

You will enjoy building your career with DuBois.

DuBois offers the stability and comprehensive benefits of a larger organization with the feel of a smaller, more personable company.

The diversity of our roles, customers served and large number of manufacturing, distribution and technical centers provide many routes for your career advancement.

If you value learning, improving processes and want to make an immediate impact, DuBois is where you want to be.

• health insurance
• dental insurance
• vision insurance
• life insurance
• 401k with company match
• paid holidays
• vacation time
• income protection plans