Field Technical Service Specialist - Water & Chemical

DuBois Chemicals, Inc.; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

health insurance

dental insurance

vision insurance

life insurance

401k with company match

paid holidays

vacation time

income protection plans

Job summary

DuBois Chemicals, Inc. is seeking a Service Representative to support the Indianapolis area.

You will deliver technical field service across water treatment, surface treatment and industrial customers, focusing on reducing operating costs and exceeding expectations with our product lines. You will manage multiple accounts, provide on-site testing, and collaborate with cross-functional teams to drive value and efficiency.

Qualifications

• 2+ years of mechanical, chemical, or industrial experience.
• Mechanical aptitude in electrical and pipefitting preferred.
• Strong time management skills with attention to detail.
• Ability to understand the products and services offered by the company.
• Excellent oral and written communication skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to adjust to various customer needs and situations.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office, CRM, and other analytical tools.
• Ability to travel locally daily and up to 25% overnight travel.

Responsibilities

• Effective technical service to support product application at customer's sites and create superior account satisfaction and retention.
• Manage multiple customers across given geography that utilize a variety of product lines.
• Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction.
• Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.
• Ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude by resolving customer's technical challenges and assist with improving processes.
• Effectively communicate and collaborate with team members, as well as other cross functional support employees.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.
• Travel to assigned customers to conduct service audits.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Mechanical aptitude

Time management

Communication skills

Microsoft Office

CRM proficiency

Tools

CRM

Microsoft Office

Analytical tools

Job description

DuBois Chemicals, Inc. is seeking a Service Representative to support the Indianapolis area.

You will deliver technical field service across water treatment, surface treatment and industrial customers, focusing on reducing operating costs and exceeding expectations with our product lines. You will manage multiple accounts, provide on-site testing, and collaborate with cross-functional teams to drive value and efficiency.