Technical Service Representative -Must live in Indianapolis area

DuBois Chemicals; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

DuBois Chemicals is seeking a high-performing Service Representative to support the Indianapolis area. You will deliver technical service at customer sites, manage multiple accounts, and help customers optimize operating costs with our product lines. Strong communication and problem-solving skills are essential.

Role requires on-site work with travel up to 25% and proficiency in CRM and Microsoft Office. The ideal candidate will live in or near Indianapolis and have 2+ years of relevant

Qualifications

• Must have strong customer-facing communication skills (oral and written).
• Excellent time management and attention to detail.
• Proficient with CRM systems and Microsoft Office.
• Able to understand products and services offered by the company.

Responsibilities

• Provide effective technical service to support product applications at customer sites.
• Manage multiple customers across a defined geography using various product lines.
• Assist customers, respond to inquiries, and ensure satisfaction.
• Perform service on DuBois equipment, repairs, replacements, and testing.
• Document findings and report abnormal conditions with recommendations.
• Resolve customer technical challenges and suggest process improvements.
• Collaborate with team members and cross-functional staff.

Skills

Customer service

Communication

Time management

Technical aptitude

Tools

CRM software

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.

POSITION SUMMARY

ONLY CANDIDATES WHO LIVE IN THE GREATER INDIANAPOLIS AREA CAN BE CONSIDERED.

DuBois Chemicals is looking for a high performing Service Representative to support the Indianapolis, IN area. Responsible for providing solutions to our water treatment, surface treatment and industrial customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company's core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed. DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. Our scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers' needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.

KEY RESPONSIBILITIES

• Effective technical service to support product application at customer's sites and create superior account satisfaction and retention.
• Manage multiple customers across given geography that utilize a variety of product lines.
• Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction.
• Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.
• Ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude by resolving customer's technical challenges and assist with improving processes.
• Effectively communicate and collaborate with team members, as well as other cross functional support employees.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.
• Travel to assigned customers to conduct service audits. Must be able to perform the essential functions of this position with or without reasonable accommodations.

MINIMUM QUALIFICATIONS

• Must live in the Indianapolis area
• 2+ years of mechanical, chemical, or industrial experience.
• Mechanical Aptitude in electrical and pipefitting preferred.
• Strong time management skills with attention to detail.
• Ability to understand the products and services offered by the company.
• Excellent oral and written communication skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to adjust to various customer needs and situations.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools.
• Ability to travel locally daily and up to 25% overnight travel.

INDCOMR

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.