Field Tech: Store IT & POS Systems - Lancaster/Reading PA

CVS Health; Harrisburg (Dauphin County); On-site; USD 25,000 - 49,000; Full time

Benefits offered by this job

Bonus program

Health benefits

Paid time off

Job summary

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology.

You'll collaborate with remote IT teams, perform preventative maintenance, and ensure minimal disruption to store operations while delivering excellent service to store colleagues. This full-time role includes benefits and eligibility for CVS Health incentives.

Qualifications

• 1+ years of hands-on experience troubleshooting hardware, repairs, and maintenance.
• Valid driver's license with no major violations
• Willingness to travel frequently between CVS Pharmacy locations within Lancaster/Reading PA (must reside within the service area)
• Availability to work flexible hours, including days, nights, weekends, and holidays
• Ability to lift 75 lbs and occasionally work on ladders

Responsibilities

• Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
• Deliver hands‑on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on‑site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross‑functional IT teams (help desk, network engineers, and software developers) to collaborate and resolve issues as needed.
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
• Participate in an on‑call rotation and respond to urgent service needs as required.

Skills

Troubleshooting hardware

On-site support

Communication

Education

High School Diploma or GED

Tools

POS systems

Pharmacy systems

Networking equipment

Job description

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology.

You'll collaborate with remote IT teams, perform preventative maintenance, and ensure minimal disruption to store operations while delivering excellent service to store colleagues. This full-time role includes benefits and eligibility for CVS Health incentives.