Field Tech & Software Support Specialist

MiTek Industries; Chesterfield (MO); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

13 holidays

Medical, Dental, Vision

Parental Leave

Bonus potential

Tuition reimbursement

401(k) matching

Life Insurance

Pay on demand

Job summary

MiTek Industries is seeking a customer-focused technical support professional to build strong relationships with our MiTek Component Manufacturer Software users. You will provide expert on-site and virtual support, conduct training, and relay customer feedback to product teams while traveling 80% across the PA, NJ, VA area and parts of OH.

The role requires 1–2 years in IT/troubleshooting, familiarity with prints/schematics, and basic SQL knowledge.

Qualifications

• Associates degree or equivalent in CS/IS/Architecture.
• 1–2 years troubleshooting/IT/truss design experience.
• 2+ years in Component Manufacturing industry preferred.
• Ability to read prints and schematics.
• Valid driver’s license and willingness to travel 80%.

Responsibilities

• Develop and maintain relationships with customers.
• Serve as primary contact for software inquiries and ensure customer satisfaction.
• Provide on-site technical support for installation, functionality and best practices.
• Conduct trainings and workshops on MiTek features.
• Stay updated on MiTek updates and relay benefits to clients.
• Collaborate with product development to relay feedback and suggest improvements.
• Assist sales in identifying upsell opportunities.
• Maintain records of customer interactions and support requests.
• Provide reports on customer feedback and opportunities for improvement.
• Provide software installation, training and support on-site and virtually for MiTek software (Truss Design, Layout, Business, Production, Reporting).
• Research and resolve software issues.
• Collaborate with Product Management to document and fix defects.
• Basic knowledge of Microsoft SQL.
• Basic report modifications for MiTek Management or MiTek Structure.
• Submit visit summaries in Salesforce.

Skills

Customer relations

Technical support

Training

SQL basics

MS Office

Communication

Travel readiness

Education

Associate degree in Computer Science / Information Science / Architecture

Tools

Salesforce

MiTek software

Job description

MiTek Industries is seeking a customer-focused technical support professional to build strong relationships with our MiTek Component Manufacturer Software users. You will provide expert on-site and virtual support, conduct training, and relay customer feedback to product teams while traveling 80% across the PA, NJ, VA area and parts of OH.

The role requires 1–2 years in IT/troubleshooting, familiarity with prints/schematics, and basic SQL knowledge.