Field Tech & Software Consultant - Customer Success

MiTek; Chesterfield (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Generous time off including holidays

Day One Medical/Rx, Dental and Vision

Family friendly benefits

Performance bonuses

Career advancement opportunities

Retirement plans and profit sharing

Disability and Life Insurance

Salary/Pay management tools

Job summary

MiTek seeks an experienced customer-focused role to build relationships and provide expert technical support and training for MiTek Component Manufacturer Software Suite. You will consult with customers to improve productivity and business operations using MiTek software.

The role covers PA, NJ, VA, and part of OH; relocation to one of these states is required. Travel is substantial, including on-site deployments and virtual support.

Qualifications

• Associates in Computer and Information Science or Architecture or equivalent.
• 1-2 years troubleshooting, IT, truss design, carpentry or framing.
• 2+ years in Component Manufacturing preferred.
• 2+ years framing/architectural estimating a plus.
• Ability to read and understand prints and schematics.
• Able to use Microsoft Office Applications.

Responsibilities

• Develop and maintain strong relationships with existing and potential customers.
• Serve as the primary point of contact for software technical inquiries and ownership of customer satisfaction.
• Provide regular on-site technical support for software installation, functionality, and best practices.
• Conduct training sessions and workshops to educate users on software features.
• Stay up-to-date with MiTek software updates and communicate benefits to clients.
• Collaborate with Product Management to relay feedback and suggest improvements.
• Assist sales in identifying upsell/cross-sell opportunities for software features or services.
• Maintain accurate records of customer interactions, support requests, and training sessions.
• Provide reports on customer feedback, challenges, and opportunities for improvement.
• Provide on-site and virtual software installation, training, and technical support for Truss Design, Layout, Business, Production, and Reporting.
• Research and resolve software issues submitted by customers.
• Collaborate with Product Management and Software Development to document defects.

Skills

Troubleshooting

Reading prints & schematics

Microsoft Office

Salesforce

Microsoft SQL

Education

Associates in Computer and Information Science or Architecture

Tools

MiTek Management

MiTek Structure

Salesforce

Job description

MiTek seeks an experienced customer-focused role to build relationships and provide expert technical support and training for MiTek Component Manufacturer Software Suite. You will consult with customers to improve productivity and business operations using MiTek software.

The role covers PA, NJ, VA, and part of OH; relocation to one of these states is required. Travel is substantial, including on-site deployments and virtual support.