Client-Facing Software Deployment & Training Specialist

Mitek, Inc.; Chesterfield (MO); On-site; USD 72,000 - 94,000; Full time

Benefits offered by this job

Generous time off including Paid Time

13 annual holidays

Volunteer time off

Day One Medical/Rx

Dental and Vision Plans

Caregiver Leave

Parental Leave and Adoption Reimburse

Performance bonuses

Career advancement and training

Tuition reimbursement

Matching 401(k) Contributions

Profit Sharing

Short-Term Disability

Long-Term Disability

Life Insurance

myFlexPay pay access

Job summary

MiTek is seeking a professional to facilitate the implementation and deployment of software solutions at customer sites, ensuring seamless adoption and high customer satisfaction. The role involves managing software-conversion projects, analyzing client configurations, and training end users on the MiTek Software Suite.

Responsibilities include installing and configuring solutions, communicating issues to product management, demonstrating software to potential customers, and coordinating with

Qualifications

• Associates Computer and Information Science preferred or equivalent combination of experience and education.
• 1-2 Years experience in the Building Component Industry required.
• Able to perform mathematical skills such as calculating proportions, percentages, area, circumference, and volume and able to apply concepts of basic geometry.
• Ability to read and understand prints and schematics.
• Ability to use small hand-power tools, including reading a tape measure with 1/32-inch increments.
• Able to use Microsoft Office Applications.

Responsibilities

• Facilitate the successful implementation and deployment of software solutions at customer sites.
• Ensure seamless implementation and customer satisfaction.
• Manage the project of converting client's software suite from older platform or competitor software.
• Perform needs analysis of existing client software configurations and recommend tailored solutions.
• Install, configure, and train users on company's Software Suite.
• Communicate identified software issues and potential enhancements to product management.
• Provide demonstration of software functionalities to potential customers.
• Update sales teams and clients on the status of ongoing software conversions.
• Collaborate with team members for troubleshooting and improving software deployment processes.

Skills

Mathematical skills

Prints & schematics

Hand-tools

Reading & interpreting specs

Education

Associate degree in Computer & Information Science

Tools

Microsoft Office Applications

Job description

MiTek is seeking a professional to facilitate the implementation and deployment of software solutions at customer sites, ensuring seamless adoption and high customer satisfaction. The role involves managing software-conversion projects, analyzing client configurations, and training end users on the MiTek Software Suite.

Responsibilities include installing and configuring solutions, communicating issues to product management, demonstrating software to potential customers, and coordinating with