Field Tech & Software Training Specialist

MiTek Industries, Inc.

Chesterfield (MO)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Generous time off including Paid Time

13 annual holidays

Volunteer time off

Day One Medical/Rx

Dental and Vision Plans

Family-friendly benefits

Bonuses

Tuition reimbursement

Job summary

MiTek Industries, Inc. is seeking a field-based technical support specialist to build and maintain strong customer relationships while delivering expert software training for MiTek Component Manufacturer Software Suite.

You will consult with clients to improve productivity and business operations, balancing on-site and remote support to maximize software value. The role requires 80% regional travel, deep knowledge of building component design, and ability to relay customer feedback to product

Qualifications

Associates Computer and Information Science or Architecture or equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis is required
1-2 Years of experience in troubleshooting, information technology, truss design, carpentry or framing required
2+ Years Work experience in the Component Manufacturing industry preferred
2+ Years Framing and/or Architectural Estimating experience a plus
Ability to read and understand prints and schematics
Able to use Microsoft Office Applications

Responsibilities

Develop and maintain strong relationships with existing and potential customers.
Serve as the primary point of contact for software technical inquiries, and ownership of customer satisfaction and retention.
Provide regular and consistent on-site technical support to clients, addressing issues related to software installation, functionality, and best practices.
Conduct training sessions and workshops to educate users on software features and applications, enhancing their overall experience.
Stay up-to-date with the latest MiTek software updates and features to effectively communicate benefits to clients.
Collaborate with the product development team to relay customer feedback and suggest improvements based on user experiences.
Assist the sales team in identifying opportunities for upselling and cross-selling additional software features or services.
Maintain accurate records of customer interactions, support requests, and training sessions.
Provide regular reports on customer feedback, challenges, and opportunities for improvement.
Provide software installation, training and technical support to MiTek customers, both on-site and virtually, for all MiTek software defined as Truss Design, Layout, Business Application, Production, and Reporting.
Research and resolve software issues submitted by customers.
Collaborate with Product Management and Software Development to document and correct software defects.
Basic knowledge of Microsoft SQL.
Basic modifications to reports generated from MiTek Management or MiTek Structure.
Submit reports in Salesforce providing a summary of items covered during each customer visit.