Field Tech Lead & QA Supervisor

NTT DATA, Inc.; Chicago (IL); On-site; USD 80,000 - 118,000; Full time

Job summary

NTT DATA is seeking a Field Tech Supervisor to lead a regional field service team in Chicago, IL. You will oversee onsite quality assurance, technical field training, and SME support while coordinating with the Client Engineering Team on updates and improvements.

The role requires 4+ years of deskside and lead experience, strong Windows and MS Office expertise, and ITIL-based incident and change management.

Qualifications

• 4+ years of deskside support and lead experience.
• Desktop support experience for PC and Apple hardware; Windows OS and MS Office.
• ITIL knowledge or certification preferred; strong customer service.
• Hands-on desktop/technical support background and ability to mentor others.

Responsibilities

• Oversee onsite quality assurance and SME support.
• Provide technical field training and guidance to the regional field service team.
• Coordinate with Client Engineering on technical and environmental updates.
• Lead and mentor 10–14 technicians; oversee complex field jobs.
• Manage incident handling and escalations per ITIL processes and SLAs.
• Assist in troubleshooting and knowledge transfer across the team.

Skills

Deskside support

Lead experience

Desktop support

Apple hardware

Windows OS

MS Office

Tools

ITIL knowledge

Job description

NTT DATA is seeking a Field Tech Supervisor to lead a regional field service team in Chicago, IL. You will oversee onsite quality assurance, technical field training, and SME support while coordinating with the Client Engineering Team on updates and improvements.

The role requires 4+ years of deskside and lead experience, strong Windows and MS Office expertise, and ITIL-based incident and change management.