Field Tech: Internet & TV Installations

Knology Of The Valley, Inc; Alabama; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Performance bonuses

Medical benefits (HSAs/insurances)

401(k) with company match

Paid time off & holidays

Tuition reimbursement

Employee broadband discounts

Company-provided tools & uniforms

Career growth opportunities

Job summary

WOW! in Alabama is seeking a Field Service Technician to install, maintain, and troubleshoot WOW! internet, phone, and video services in local neighborhoods. You will educate customers, perform on-site inspections, and ensure reliable connections while adhering to safety standards.

This hands-on role involves completing installations, testing equipment, and resolving service issues. You’ll work in varying weather conditions, drive a company vehicle, and participate in on-call shifts as needed.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently and manage priorities.
• Comfort using hand tools, testing equipment, and mobile applications.
• Ability to accurately maintain records, work orders, and service documentation.
• Ability to read maps and navigate assigned service areas.
• Availability to work a flexible schedule including evenings, weekends, and on-call shifts.
• A valid driver’s license and a good driving record.
• Experience using signal level meters or testing equipment is helpful.

Responsibilities

• Completing new installations, reconnections, disconnections, upgrades, downgrades, and service changes.
• Installing and relocating outlets, modems, converters, wiring, and related equipment.
• Troubleshooting service issues from customer’s equipment to the network tap.
• Testing, maintaining, splicing, repairing, and replacing coaxial cable and related components.
• Performing network troubleshooting, including ping tests, traceroutes, and speed tests.
• Checking signal levels, picture quality, voltage, and system performance.
• Identifying and correcting causes of signal degradation or service interruptions.
• Educating customers on how to properly use their equipment and services.

Skills

Customer service

Communication skills

Independent work

Problem solving

Hand tools

Record keeping

Tools

Signal testing equipment

Multimeters

Coaxial testing

Job description

WOW! in Alabama is seeking a Field Service Technician to install, maintain, and troubleshoot WOW! internet, phone, and video services in local neighborhoods. You will educate customers, perform on-site inspections, and ensure reliable connections while adhering to safety standards.

This hands-on role involves completing installations, testing equipment, and resolving service issues. You’ll work in varying weather conditions, drive a company vehicle, and participate in on-call shifts as needed.