Field Tech II: Onsite IT Support w/ Vehicle & Training

CompuCom; Baltimore (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Compucom Systems, Inc. is seeking a Field Tech II to provide onsite IT support for Lowe's across Maryland with route-based travel. Training is provided to ensure onboarding success.

Ideal candidates have 1+ year in IT support and a CompTIA A+ certification, with experience in Windows, macOS, or Linux environments and strong customer service skills. A valid driver's license is required for daily travel between sites.

Qualifications

• 1+ year of IT technical support or field technician experience.
• CompTIA A+ certification required.
• Networking knowledge preferred.
• Experience with Windows, macOS, or Linux environments.

Responsibilities

• Provide onsite support for IT equipment including POS systems, desktops, printers, thin clients, access points, and network devices
• Troubleshoot and resolve hardware, software, and network issues
• Perform installations, upgrades, and break/fix support
• Support copper and fiber cabling, including basic terminations
• Document all work, updates, and resolutions in ticketing systems
• Travel daily to provide onsite support at Lowe's locations across multiple MD sites
• Work with remote teams to resolve escalated technical issues
• Occasionally work at heights (20–25 feet) and lift up to 25 lbs

Skills

Customer service

Troubleshooting

Onsite support

Education

CompTIA A+

Network+

Tools

Windows

macOS

Linux

Networking

Job description

Compucom Systems, Inc. is seeking a Field Tech II to provide onsite IT support for Lowe's across Maryland with route-based travel. Training is provided to ensure onboarding success.

Ideal candidates have 1+ year in IT support and a CompTIA A+ certification, with experience in Windows, macOS, or Linux environments and strong customer service skills. A valid driver's license is required for daily travel between sites.