Field Tech: Gaming Hardware Support
GamblingCareers.com
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Job summary
Aristocrat in Las Vegas is seeking a Technical Support Specialist I to deliver expert hardware and software support for gaming cabinets and related systems. You will troubleshoot, install, configure, and validate equipment while ensuring top-tier service in dynamic customer environments.
You will travel for on-site support, leverage remote tools, and document issues with accuracy. Strong communication, problem-solving, and the ability to work independently are essential in regulated gaming
Qualifications
- 4+ years supporting gaming equipment or complex technology.
- Experience with gaming cabinets and electronic components.
- Strong troubleshooting and problem-solving abilities.
Responsibilities
- Provide direct troubleshooting for gaming cabinets, computers, and hardware.
- Identify and fix hardware, software, power, connectivity issues.
- Install, configure, repair, and validate equipment on-site.
- Use remote-support tools to resolve technical problems.
- Document diagnostic evidence for service activity records.
- Deliver excellent customer service and maintain composure.
- Prioritize field requests and surface complex issues.
- Travel to customer sites and participate in after-hours/on-call as needed.
Skills
Education
Tools
Job description
Aristocrat in Las Vegas is seeking a Technical Support Specialist I to deliver expert hardware and software support for gaming cabinets and related systems. You will troubleshoot, install, configure, and validate equipment while ensuring top-tier service in dynamic customer environments.
You will travel for on-site support, leverage remote tools, and document issues with accuracy. Strong communication, problem-solving, and the ability to work independently are essential in regulated gaming
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