Service Dispatch Pro: Fast, Precise Tech Coordination

Hobart Food Equipment and Service; New York (NY); On-site; USD 40,000 - 54,000; Full time

Job summary

ITW Food Equipment Group LLC is seeking an operations-focused dispatch coordinator to ensure timely service delivery for customers. You will log requests, schedule and prioritize service calls, and dispatch technicians while maintaining accurate equipment records.

The ideal candidate has a high school diploma or GED with 1–2 years of dispatching experience; vocational training or an associate degree is preferred.

Qualifications

• High school diploma or GED.
• 1–2 years of dispatching experience.
• Vocational training/Associate degree preferred.

Responsibilities

• Respond to incoming service requests and accurately log all customer calls into the system.
• Coordinate and schedule service calls, assign priorities, and dispatch technicians as needed.
• Monitor and follow up on parts orders to ensure timely completion of service and customer satisfaction.
• Prepare and provide repair quotes to customers.

Skills

Dispatching

Communication

Customer service

Education

High school diploma or GED

Associate degree preferred

Vocational training

Job description

ITW Food Equipment Group LLC is seeking an operations-focused dispatch coordinator to ensure timely service delivery for customers. You will log requests, schedule and prioritize service calls, and dispatch technicians while maintaining accurate equipment records.

The ideal candidate has a high school diploma or GED with 1–2 years of dispatching experience; vocational training or an associate degree is preferred.