Field Tech Dispatch & Logistics Specialist

Terracon; Austin (TX); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Terracon is seeking a Dispatch Coordinator to efficiently deploy Engineering Field Technicians to project sites and manage incoming service requests. You will assign staff with the right skills to locations and times, coordinating with field units, managers, and clients to keep projects moving smoothly.

Daily duties include prioritizing projects, managing logistics, and maintaining safety and quality standards while communicating clearly with internal teams and external partners.

Qualifikationen

• High school diploma or equivalent.
• Minimum 3 years of relevant experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Negotiation skills
• Interpersonal interaction skills
• A valid driver’s license with acceptable violation history may be required.

Aufgaben

• Answer and manage incoming calls and dispatch field technicians with appropriate skills or certifications to precise locations at necessary times.
• Prioritize projects and manage logistics according to urgency and importance.
• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Coordinate between other regional offices to cover projects
• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.
• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Kenntnisse

Time management

Negotiation

Interpersonal interaction

Communication

Ausbildung

High school diploma or equivalent

Associate degree in project/construction/business management

Tools

Scheduling software

Mobile apps

Email

Jobbeschreibung

Terracon is seeking a Dispatch Coordinator to efficiently deploy Engineering Field Technicians to project sites and manage incoming service requests. You will assign staff with the right skills to locations and times, coordinating with field units, managers, and clients to keep projects moving smoothly.

Daily duties include prioritizing projects, managing logistics, and maintaining safety and quality standards while communicating clearly with internal teams and external partners.