Field Tech: Data Center Server & Networking Installations

Supermicro; New York (NY); On-site; USD 70,304 - 148,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus and equity programs

Job summary

Supermicro is seeking an experienced Installation Engineer to support the Global Service Installation Team in Jersey City, NJ. This role involves racking, cabling, and hardware deployment in data centers, with flexible hours, including nights and weekends as required.

Travel up to 50% to customer sites by air or ground; strong BIOS, hardware diagnostics, and customer support experience are essential. A Bachelor’s degree and a valid driver’s license are required.

Qualifications

• 8 years of experience servicing complex X86 systems and components.
• Bachelor’s degree in CS/CE/EE or an Associate’s degree plus equivalent experience.
• Minimum 2 years of Customer Support experience.
• Strong hardware diagnostics and BIOS/driver/application load understanding.
• Excellent problem-solving, communication, and time-management skills.
• Willingness to travel up to 50% to customer sites.

Responsibilities

• Knowledge of rack elevations and cable mapping for customer projects.
• Assist deployment of server, storage, and networking equipment.
• Perform physical installation, rack and stack, cabling, and networking.
• Coordinate with engineering for seamless hardware integration.
• Provide frontline technical support via phone, email, and ticketing.
• Diagnose and troubleshoot hardware, software, and network issues.
• Escalate complex problems to higher-level support teams as needed.
• Travel up to 50% for customer installations or troubleshooting.

Skills

Hardware diagnostics

Customer support

Problem solving

Communication skills

Time management

Project management

Education

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering

Tools

MS Office Suite

Job description

Supermicro is seeking an experienced Installation Engineer to support the Global Service Installation Team in Jersey City, NJ. This role involves racking, cabling, and hardware deployment in data centers, with flexible hours, including nights and weekends as required.

Travel up to 50% to customer sites by air or ground; strong BIOS, hardware diagnostics, and customer support experience are essential. A Bachelor’s degree and a valid driver’s license are required.