Field Tech Advisor & CAD/3D Project Specialist

SPT Distribution, LLC; Topeka (KS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Telemedicine

Early wage access

401(k) retirement plan

Employee meal discounts

Employee Assistance Program (EAP)

Tuition savings

Scholarships

Financial relief resources

Job summary

CEC Entertainment, the family dining and entertainment leader, seeks a bench technician to perform quality repairs, provide tech phone support, assemble sound kits, and maintain manuals. You will support field services from 7 AM to 5 PM Central Time and assist with CAD file creation for 3D print projects.

This role requires strong soldering, typing, and communication skills, a high school diploma, and at least one year of bench tech experience.

Qualifications

• Verbal communication skills and professionalism are required.
• Typing/data entry capable (40 WPM) with accuracy.
• Strong mechanical aptitude and problem solving.
• Written communication and analytical thinking are essential.
• Customer relations and service mindset expected.
• Soldering proficiency is preferred.
• CAD/3D file creation experience is valued.

Responsibilities

• Performs duties in support of field services and operations.
• Supports Corporate Objectives and guest service approach.
• Provides technical phone support for the field from 7 A.M. to 5 P.M. Central Time.
• Assembles various sound and kit assemblies for the field.
• Maintains and updates tech manuals, schematics and fixtures.
• Assists in maintaining Tech Support website and upgrades.
• Processes shipping and receiving of exchange parts.
• Performs other duties as assigned by supervision.
• Maintains Tech Support Inventory and CAD file creation for 3D prints.

Skills

Verbal communication

Typing/data entry

Outstanding mechanical aptitude

Written communication

Analytical skills

Customer relations/service

Soldering

Education

High School/Equivalent

Tools

CAD / 3D File creation

Word/Excel

Job description

CEC Entertainment, the family dining and entertainment leader, seeks a bench technician to perform quality repairs, provide tech phone support, assemble sound kits, and maintain manuals. You will support field services from 7 AM to 5 PM Central Time and assist with CAD file creation for 3D print projects.

This role requires strong soldering, typing, and communication skills, a high school diploma, and at least one year of bench tech experience.