Field Tech

Virtucom, Inc.; West Palm Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Virtucom, Inc. is seeking entry level field technicians in Florida to join a team dedicated to making technology work in schools. You will travel to assigned sites to install, diagnose, repair hardware and software, and interact with school staff to keep devices functioning properly.

Hours are typically 8 am–4 pm, with variations by site. The role includes health insurance options and paid time off, plus opportunities to pursue manufacturer repair certifications as needed, while contributing to

Qualifications

• Understanding of computers and basic networking skills.
• Strong verbal and written communication skills.
• Basic knowledge of Windows 10, Windows 11 ChromeOS, and MacOS.
• IT background preferred.
• Must pass a background check.

Responsibilities

• Provide Level I technical support for hardware and software including workstations, laptops, netbooks, tablets, and personal and network printers/copiers.
• Support in and out of warranty devices.
• Communicate technical information to both technical and non-technical personnel.
• Pursue IT manufacturer repair certifications as needed (Lenovo, HP, etc).
• Support projects/team members throughout the district on an as-needed basis.
• Perform Warehouse Duties if selected such as, deliveries, prepping computers for distribution, device repair of out of warranty devices, etc.

Skills

Networking basics

Communication skills

Windows basics

MacOS basics

IT background

Background check

Job description

Virtucom is actively looking for entry level field techs. Come join a team of hard workers that are dedicated to our mission of combining the newest technology with education. Virtucom is growing fast in our region as well as the Midwest and Texas. Our field techs are one of the faces of the company, as they are interacting with school personnel to ensure their technology is functioning properly. The techs work on the company’s projects daily at their assigned school site.

Requirements

Looking for a candidate to:

• Provide Level I technical support for hardware and software including workstations, laptops, netbooks, tablets, and personal and network printers/copiers.
• Support in and out of warranty devices.
• Communicate technical information to both technical and non-technical personnel.
• Pursue IT manufacturer repair certifications as needed (Lenovo, HP, etc).
• Support projects/team members throughout the district on an as‑needed basis.
• Perform Warehouse Duties if selected such as, deliveries, prepping computers for distribution, device repair of out of warranty devices, etc.

Desired Skills & Experience

• Understanding of computers and basic networking skills
• Strong verbal and written communication skills
• Basic knowledge of Windows 10, Windows 11 ChromeOS, and MacOS
• IT background preferred
• Must pass a background check

Hours

8 am-4 pm is typical, however, hours may vary based on your school site’s needs.

Virtucom offers great health insurance starting on the 1st of the month after your start date. Choose from three plans with varying deductibles, including HSA and FSA options. We also offer affordable Vision, Dental, Life, Disability, Accident, and Hospital Indemnity plans!

We want team members who are invested in a long‑term, rewarding career, so we thank those who choose to stay. Virtucom offers paid vacation, sick, and personal days.

Come join a team of hardworking, kind people where your work ethic will be valued and rewarded.