Field Technician

Courser; Lafayette (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401k match

Unlimited vacation time

Paid sick time

Paid parental leave

Reimbursement for ongoing education and certifications

Job summary

Courser is looking for a Field Technician to install, troubleshoot, and repair systems at customer locations in Lafayette, Louisiana. The ideal candidate will possess strong problem-solving abilities and solid technical knowledge.

This role provides a competitive benefits package including unlimited vacation time, 401k match, and reimbursement for ongoing education. Join Courser to enhance customer satisfaction through effective service delivery.

Qualifications

• 1+ years of experience in a field technician or similar role.
• Familiarity with equipment relevant to the industry.

Responsibilities

• Install, configure, and test network and hardware equipment at customer sites.
• Diagnose and resolve technical issues in the field.
• Conduct routine maintenance on equipment and systems.

Skills

Problem-solving abilities

Customer service skills

Technical knowledge

Education

High school diploma or GED

Technical certification or associate’s degree

Tools

Diagnostic tools

Testing equipment

Computer applications

Job description

Field Technician

The Field Technician is responsible for installing, troubleshooting, and repairing equipment or systems at customer locations. This role involves on‑site visits to perform diagnostics, maintenance, and upgrades, often requiring technical knowledge and hands‑on skills. The ideal candidate will have excellent problem‑solving abilities, strong customer service skills, and a solid understanding of the equipment or systems they work with.

Key Responsibilities

• Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
• Ensure proper functioning of equipment post-installation and provide initial training to users if necessary.
• Coordinate with clients to schedule installation and resolve any access or technical setup issues.
• Diagnose technical issues in the field, using testing equipment and diagnostic tools to identify and resolve problems.
• Perform repairs and adjust equipment as needed, ensuring operational efficiency.
• Document issues, repairs, and solutions clearly to maintain accurate records of service history.
• Conduct routine maintenance on equipment and systems, identifying potential issues before they result in major breakdowns.
• Replace worn parts, clean equipment, and perform calibrations to prolong equipment life.
• Provide customers with recommendations for care and maintenance to help them maintain optimal equipment performance.
• Communicate effectively with customers, explaining service work performed and answering any questions they may have.
• Provide clear and professional support, maintaining a high standard of customer service at all times.
• Address customer concerns and feedback promptly and professionally.
• Complete detailed service reports and maintain documentation for all installations, maintenance, and repairs.
• Update records in company systems, noting parts used, time taken, and any other relevant information.
• Report back to supervisors or the technical support team on recurring issues and recommend potential solutions.
• Follow all safety protocols and guidelines during installations, repairs, and maintenance.
• Ensure compliance with company standards, industry regulations, and customer requirements.
• Keep tools, equipment, and vehicle in good condition, performing regular checks and maintenance.

Key Qualifications

• High school diploma or GED required; technical certification or associate’s degree preferred.
• 1+ years of experience in a field technician or similar role.
• Familiarity with equipment relevant to the industry (e.g., telecommunications, HVAC, electrical).
• Proficiency in using diagnostic tools, testing equipment, and computer applications.
• Valid driver’s license and ability to travel as required.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited vacation time*
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs
• Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.