Entry Level Courier

Virtucom, Inc.

Naperville (IL)

On-site

USD 33,300 - 40,000

Full time

14 days+

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Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Company paid holidays

Paid time off package

Comprehensive on-site training

Job summary

Virtucom, Inc. is seeking reliable Entry Level Couriers in Naperville, Illinois. This full-time role involves transporting devices and equipment, with no prior experience required. Responsibilities include picking up and returning items, loading and organizing deliveries, and using navigation for efficient routes. Compensation ranges from $16 to $19.23 per hour. A valid driver's license and a clean driving record are essential. Benefit packages include health insurance, a 401(k) plan, and opportunities for career advancement.

Qualifications

Ability to operate hand trucks and pallet jacks.
Lift/move heavy products up to 50-75 lbs.
Understanding of web-based applications.
Basic networking skills.
Strong knowledge of MS Windows and Google Suite.
Professional client interaction.

Responsibilities

Pick up devices from clients and return to Virtucom.
Verify and document device contents.
Load, unload, sort, and organize deliveries.
Operate company cargo vans responsibly.
Plan and execute efficient delivery routes.
Maintain records of pickups and deliveries.

Skills

Customer service

Time management

Basic computer skills

Communication skills

Organizational skills

Job description

Company Overview

The technology and support needs of school districts have evolved dramatically in recent years. Thriving in today's fast-paced world of digital transformation requires more than just a technology provider. It takes a true technology partner, one with a sincere commitment to serving communities and the next generation of students.

Job Type

Full-time

Job Overview

We are seeking reliable and motivated Entry Level Couriers to support our growing operations. As a Courier, you will represent Virtucom by transporting devices, documents, and equipment between clients and our facilities. You will play a vital role in ensuring the timely, secure, and professional handling of technology critical to K-12 education.

We are currently in the process of getting our Naperville Facility set up and this is the pre‑opening recruitment. We plan to have our facility open no later than the end of Q2, 2026. No prior courier experience is required. Only a valid driver’s license, a clean driving record, and a commitment to customer service and reliability.

Responsibilities

Pick up warrantied devices from clients and return them to Virtucom in a timely and professional manner.
Verify and document device contents, ensuring items are properly labeled and secured for transport.
Safely load, unload, sort, and organize deliveries.
Operate company‑supplied cargo vans responsibly, following all traffic laws and safety procedures.
Use navigation systems to plan and execute efficient delivery routes.
Maintain accurate records of all pickups and deliveries using company tools.
Communicate promptly with dispatchers, fleet managers, and teammates to ensure on‑time completion of assignments.
Report any issues, delays, or mechanical concerns immediately to the appropriate team members.
Adhere to all company policies regarding safety, data security, and confidentiality.
Deliver professional, courteous service when interacting with clients and school staff.
On days where there are no courier services, you are expected to assist other units within the department.

Job Requirements

Ability to operate hand trucks, pallet jacks, and other warehouse equipment.
Ability to lift or move heavy product(s) up to 50‑75 lbs while using dollies/bins.
Understanding of web‑based applications and adaptability to software updates.
Basic computers and networking skills.
Strong knowledge of MS Windows, Google Suite, and Android OS.
Ability to interact with clients in a professional manner.
Document all service requests as per company guidelines.
Knowledge of commonly used tech support concepts, practices, and procedures.
Strong customer, administrative, and organizational skills.
Sense of urgency to resolve tasks/projects, meet or exceed service level agreements (SLA), and possess good communication and customer satisfaction skills.
High level of time management.