Hardware Computer Repair Technician

Virtucom, Inc.; West Palm Beach (FL); On-site; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

401(k) with company match

Medical/Dental/Vision

Paid time off

Career advancement opportunities

Salary-to-hourly conversion potential

Job summary

Virtucom, Inc. is seeking Hardware Computer Repair Technicians for its West Palm Beach, Florida location. This full-time, in‑person role focuses on hands-on IT hardware repair and support for laptops and Chromebooks, with responsibilities for maintaining device functionality and high-quality service.

The role offers a Monday-to-Friday schedule, on-site work at the West Palm Beach facility near the airport, and opportunities for career advancement. A related background check is required.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of computer repair experience.
• Strong PC architecture and OS knowledge (Windows, Chrome OS).
• Proficient in troubleshooting hardware and software issues.
• Excellent communication and customer service skills.
• Willingness to learn and work independently or in a team.

Responsibilities

• Diagnose and repair desktop and laptop computers, including hardware and software issues.
• Install, configure, and upgrade operating systems, software, and drivers.
• Inspect and report cosmetic and functional defects; document findings.
• Disassemble and reassemble devices using hand tools to replace components (e.g., motherboards, bezels, keyboards).
• Communicate with leadership regarding inventory levels and part requests.
• Stay current with repair procedures, quality standards, and SLAs.

Skills

PC architecture knowledge

Troubleshooting hardware/software

Customer service skills

Education

High school diploma or equivalent

Job description

Job Type

Full-time

Description

Virtucom is seeking Hardware Computer Repair Technicians to join our new team in West Palm Beach, Florida. This full-time, in-person opportunity is ideal for individuals who are passionate about technology and eager to gain hands‑on experience in IT hardware repair and support. As a Computer Repair Technician, you will play a key role in maintaining and restoring the functionality of various devices—such as laptops and Chromebooks—ensuring quality service and customer satisfaction.

Schedule

Monday to Friday, 8:00 AM – 5:00 PM (Full time position)

Work Location

In-person at Virtucom’s West Palm Beach facility near the airport

About Virtucom

Headquartered in Peachtree Corners, Georgia, with locations in Columbus (GA), Chesapeake (VA), Addison (TX), Chicago (IL), and West Palm Beach (FL), Virtucom is a dynamic and growing company focused on supporting K–12 education. We specialize in providing schools with the tools, services, and support needed to integrate technology into the classroom and enhance the learning experience.

We are passionate about serving our customers and communities and providing our employees with opportunities to grow and thrive.

Duties

• Diagnose and repair desktop and laptop computers, including hardware and software issues
• Install, configure, and upgrade operating systems, software, and drivers
• Inspect and identify cosmetic and functional defects; document and report findings
• Disassemble and reassemble devices using hand tools to replace or repair components (e.g., motherboards, bezels, keyboards)
• Clean and adjust mechanical parts to ensure equipment runs efficiently and reliably
• Maintain accurate documentation of repairs and ticket resolutions in ticketing systems
• Organize and maintain a clean, safe, and efficient work environment
• Communicate with leadership regarding inventory levels and part requests
• Stay current with repair procedures, quality standards, and service-level agreements (SLAs)

Requirements

• High school diploma or equivalent
• Minimum 1 year of experience in computer repair (professional or DIY experience considered)
• Strong understanding of PC architecture and operating systems (Windows, Chrome OS)
• Proficient in troubleshooting hardware and software issues
• Comfortable lifting and moving equipment up to 40 lbs
• Ability to operate hand trucks and pallet jacks
• Detail-oriented with excellent problem-solving skills
• Self-motivated with the ability to work independently and in a team
• Effective communication and customer service skills
• Willingness to learn, accept feedback, and follow instructions
• Commitment to meeting or exceeding repair output expectations and SLAs
• Preferred: CompTIA A+ certification or currently pursuing certification

Benefits

• 401(k) Retirement Plan with Company Match*
• Medical/Dental/Vision Insurance
• Paid Time Off (Vacation/Sick/Personal Days upon eligibility)
• Opportunity for Career Advancement
• Ability to convert from Hourly to Salary based on performance and evaluation
• Background Check: All candidates should be prepared to undergo and pass a comprehensive background check to ensure the safety and integrity of our operations.

Salary Description

$15 - $18 per hour or $31,200 - $37,440 per year