Hardware Computer Repair Technician

Virtucom, Inc.; Naperville (IL); On-site; USD 45,847,000 - 55,104,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision

Paid time off

Career advancement

Hourly-to-salary conversion

Background check

Job summary

Virtucom, Inc. in Naperville, IL is seeking a Hardware Computer Repair Technician to join our new team. This full-time, in-person role focuses on diagnosing and repairing desktop and laptop devices, with emphasis on hardware and software issues and quality service.

You will install and upgrade operating systems, document repairs in our ticketing system, and collaborate with team members to meet SLAs. Candidates should have 1+ year of repair experience and strong problem-solving skills.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of computer repair experience.
• Strong PC architecture and OS knowledge (Windows, Chrome OS).
• Proficient in troubleshooting hardware and software issues.
• Able to lift up to 40 lbs and operate hand trucks/pallet jacks.
• Effective communication and customer service skills.
• Willingness to learn and follow SLAs.
• Preferred: CompTIA A+ certification or pursuing certification.

Responsibilities

• Diagnose and repair desktops and laptops (hardware and software).
• Install, configure, and upgrade operating systems, software, and drivers.
• Document repairs and ticket resolutions in the ticketing system.
• Disassemble and reassemble devices to replace components (e.g., motherboards, keyboards).
• Maintain a clean, safe, and efficient work environment.
• Communicate inventory levels and part requests to leadership.
• Stay current with repair procedures, quality standards, and SLAs.

Skills

PC hardware

Windows OS

Chrome OS

Troubleshooting

Communication

Teamwork

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Ticketing systems

Hand trucks

Pallet jacks

Job description

Description

Virtucom is seeking Hardware Computer Repair Technicians to join our new team in Naperville, Illinois. This full-time, in-person opportunity is ideal for individuals who are passionate about technology and eager to gain hands‑on experience in IT hardware repair and support. As a Hardware Computer Repair Technician, you will play a key role in maintaining and restoring the functionality of various devices such as laptops and Chromebooks, ensuring quality service and customer satisfaction.

Job Type

Full-time

Schedule

Monday to Friday, 8:00 AM – 5:00 PM (Full time position)

Work Location

In-person at Virtucom’s Naperville Facility

We are currently in the process of getting our Naperville Facility setup and this is the pre opening recruitment. We plan to have our facility open no later than the end of Q2, 2026.

About Virtucom

Headquartered in Peachtree Corners, Georgia, with locations in Columbus (GA), Chesapeake (VA), Addison (TX), Naperville (IL), and West Palm Beach (FL), Virtucom is a dynamic and growing company focused on supporting K–12 education. We specialize in providing schools with the tools, services, and support needed to integrate technology into the classroom and enhance the learning experience.

We are passionate about serving our customers and communities and providing our employees with opportunities to grow and thrive.

Duties

• Diagnose and repair desktop and laptop computers, including hardware and software issues
• Install, configure, and upgrade operating systems, software, and drivers
• Inspect and identify cosmetic and functional defects; document and report findings
• Disassemble and reassemble devices using hand tools to replace or repair components (e.g., motherboards, bezels, keyboards)
• Clean and adjust mechanical parts to ensure equipment runs efficiently and reliably
• Maintain accurate documentation of repairs and ticket resolutions in ticketing systems
• Organize and maintain a clean, safe, and efficient work environment
• Communicate with leadership regarding inventory levels and part requests
• Stay current with repair procedures, quality standards, and service-level agreements (SLAs)

Requirements

• High school diploma or equivalent
• Minimum 1 year of experience in computer repair (professional or DIY experience considered)
• Strong understanding of PC architecture and operating systems (Windows, Chrome OS)
• Proficient in troubleshooting hardware and software issues
• Comfortable lifting and moving equipment up to 40 lbs.
• Ability to operate hand trucks and pallet jacks
• Detail-oriented with excellent problem-solving skills
• Self-motivated with the ability to work independently and in a team
• Effective communication and customer service skills
• Willingness to learn, accept feedback, and follow instructions
• Commitment to meeting or exceeding repair output expectations and SLAs
• Preferred: CompTIA A+ certification or currently pursuing certification

Benefits

• 401(k) Retirement Plan with Company Match*
• Medical/Dental/Vision Insurance
• Paid Time Off (Vacation/Sick/Personal Days upon eligibility)
• Opportunity for Career Advancement
• Ability to convert from Hourly to Salary based on performance and evaluation
• Background Check: All candidates should be prepared to undergo and pass a comprehensive background check to ensure the safety and integrity of our operations.

Salary Description

$16 - $19.23/hour or $33,300 - $40,000/year