Field System Technician: Hands-On Network Tech with Growth

Knology Of The Valley, Inc; Alabama; On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonuses

Certification pay raises

Medical, Dental, Vision

401(k) with Company Match

PTO and Holidays

Tuition Reimbursement

FlexPay

Employee Discounts

Job summary

WOW! is seeking a System Technician to join our field team in Alabama. You will troubleshoot and repair HFC networks, test signal performance, and maintain critical equipment to keep homes and businesses connected.

This role emphasizes hands-on problem solving in real-world settings. We offer paid training, quarterly bonuses, and paths for growth with certifications, plus benefits like medical, dental, vision, and a 401(k) match.

Qualifications

• Experience in maintenance, troubleshooting/repairing in HFC networks is highly preferred.
• Ability to explain technical concepts to non-technical customers.
• Enjoy working outdoors and staying active.
• Strong problem-solving skills and attention to detail.
• Comfortable learning technical skills and using tools.
• Ability to explain things clearly to customers.

Responsibilities

• Troubleshoot and repair HFC networks.
• Test and optimize signal performance.
• Maintain key network equipment (nodes, fiber systems, power supplies).
• Perform fiber splicing and activation.
• Handle outages and support emergency restoration.
• Conduct preventative maintenance and system balancing.
• Identify signal leakage and ensure compliance.
• Support network expansion and serviceability.
• Deliver excellent customer service while representing WOW!.

Skills

HFC maintenance and repair

Troubleshooting

Outdoor work

Customer communication

Problem solving

Tools handling

Job description

WOW! is seeking a System Technician to join our field team in Alabama. You will troubleshoot and repair HFC networks, test signal performance, and maintain critical equipment to keep homes and businesses connected.

This role emphasizes hands-on problem solving in real-world settings. We offer paid training, quarterly bonuses, and paths for growth with certifications, plus benefits like medical, dental, vision, and a 401(k) match.