System Technician

Wide Open West; Florida; On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Quarterly bonus

Certification pay increases

Medical insurance

Dental coverage

Vision coverage

401(k) with company match

PTO & holidays

Tuition reimbursement

Employee discounts

Job summary

Wide Open West is seeking a System Technician to keep our network strong and reliable in the field. You will troubleshoot and repair HFC networks, test signal performance, and maintain key equipment, including fiber systems. Expect hands-on work outdoors with a team focused on quality and uptime.

We offer paid training, quarterly bonuses, and growth opportunities, plus benefits like medical/dental/vision, 401(k) match, PTO, holidays, tuition reimbursement, and employee discounts.

Qualifications

• Experience in maintenance, troubleshooting/repairing in HFC networks is highly preferred.
• Ability to explain technical concepts to non-technical customers.
• Comfortable working outdoors and staying active.

Responsibilities

• Troubleshoot and repair HFC networks.
• Test and optimize signal performance.
• Maintain network equipment and power supplies.
• Perform fiber splicing and activation.
• Handle outages and support restoration.
• Conduct preventative maintenance and system balancing.
• Identify signal leakage and ensure compliance.
• Support network expansion and serviceability.
• Deliver excellent customer service while representing WOW!

Skills

HFC maintenance

Troubleshooting

Fieldwork outdoors

Customer communication

Valid driver's license

Job description

System Technician Power Up Your Career-New Competitive Pay Rate! Tired of being stuck behind a desk? Want a career where you can work with your hands, solve real problems, and see the impact of your work every day?At WOW!, our System Technicians are the backbone of our network, powering the connections that keep homes and businesses running. If you're looking for a hands-on career with strong earning potential, paid training, and a clear path for growth, this is it.

Why This Role Stands Out

• Quarterly bonus opportunities
• Pay Increases with Certifications (we help you earn them!)
• Medical, Dental, Vision + 401(k) with Company Match
• PTO + Paid Holidays + FlexPay + Tuition Reimbursement
• Employee Discounts on WOW! Services

What You'll Do

You'll be out in the field keeping our network strong, reliable, and ready for anything:

• Troubleshoot and repair HFC (Hybrid Fiber-Coaxial) networks
• Test and optimize signal performance
• Maintain key network equipment (nodes, fiber systems, power supplies)
• Perform fiber splicing and activation
• Handle outages and support emergency restoration
• Conduct preventative maintenance and system balancing
• Identify signal leakage and ensure compliance
• Support network expansion and serviceability
• Deliver excellent customer service while representing WOW!

What You Bring

• Experience in maintenance, troubleshooting/repairing in HFC networks is highly preferred
• Ability to explain technical concepts to non-technical customers
• Enjoy working outdoors and staying active
• Strong problem-solving skills and attention to detail
• Comfortable learning technical skills and using tools
• Ability to explain things clearly to customers
• Flexible schedule (evenings, weekends, on-call rotation)
• Valid driver's license with a clean driving record

What the Job Is Really Like

• This is not a desk job-and that's the point.
• Working outdoors in all weather conditions
• Climbing ladders, working on poles/roofs, and in tight spaces (attics, crawl spaces)
• Lifting up to 90 lbs. and handling tools/equipment
• Operating company vehicles safely
• Working near electrical equipment and power lines

WOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran