Field Support Technician — Phoenix (Site Maintenance)

Zipline; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Zipline is hiring a Field Support Technician to help keep Dropbox locations safe, reliable, and ready to serve customers every day. Dropboxes are located at partner sites and are an important part of Zipline's delivery operation.

In this hands-on role, you'll travel between assigned locations to inspect equipment, complete light maintenance, troubleshoot problems, and make sure each site meets Zipline's safety and quality standards.

Qualifications

• Hands-on technical or mechanical ability.
• Good judgment and the ability to stay calm when unexpected issues arise.
• Strong written and verbal communication skills.
• Customer-first mindset and the ability to represent Zipline professionally.
• Attention to detail and a commitment to following safety procedures.
• The ability to manage your time, prioritize work, and move between multiple sites.
• Comfort working independently while staying connected with a larger support team.
• A willingness to learn new equipment, systems, and operating procedures.
• Previous experience in field support, facilities maintenance, equipment repair, technical service, or a similar hands-on role is preferred but not required.

Responsibilities

• Visit assigned Dropbox locations and make sure they are clean, organized, safe, and ready for daily operations.
• Perform routine inspections and preventive maintenance on Dropbox equipment and supporting systems.
• Complete basic mechanical, technical, and site repairs using established procedures.
• Troubleshoot equipment problems and resolve issues within the scope of your training.
• Identify damaged equipment, safety concerns, or operational issues before they affect customers or partners.
• Escalate issues quickly when additional technical or operational support is needed.
• Provide clear details, photos, and documentation so internal teams can understand and resolve reported problems.
• Track completed inspections, maintenance work, repairs, and open issues.
• Communicate professionally with partner teams, vendors, and Zipline employees.
• Maintain the tools, parts, and supplies needed to support your assigned locations.
• Travel between sites and assist at other regional locations when operational support is needed.
• Identify recurring problems and share ideas that could improve site reliability, safety, or the partner experience.

Skills

Hands-on technical ability

Strong communication

Customer-first mindset

Attention to safety

Time management

Independent worker

Tools

Basic tools

Job description

Zipline is hiring a Field Support Technician to help keep Dropbox locations safe, reliable, and ready to serve customers every day. Dropboxes are located at partner sites and are an important part of Zipline's delivery operation.

In this hands-on role, you'll travel between assigned locations to inspect equipment, complete light maintenance, troubleshoot problems, and make sure each site meets Zipline's safety and quality standards.