Field Support Technician II

sluhn; Allentown (Lehigh County); On-site; USD 48,000 - 64,000; Full time

Job summary

St. Luke's University Health Network is seeking a Field Support Technician II to work with the campus Field Support Engineer and handle daily operations across field services, including data/voice cabling, PC desktops/laptops, LAN connectivity, device refreshes, and phone systems.

Responsibilities include hardware/software installations, troubleshooting, documenting configurations and inventory, and communicating changes to customers.

Qualifications

• High School Diploma or GED required; degree in IT preferred.
• 4–6 years of technical service experience.
• Experience with PC/Desktop and communications systems.

Responsibilities

• Performs hardware/software installations, upgrades/repairs and follows up on work activities
• Troubleshoots, researches and solves technically challenging problems
• Generates/updates appropriate documentation as per policy and procedure
• Proactively communicates services, changes and procedures with customers and teams
• Performs technical services related to various technology support functions
• Generates timely and accurate updates to Work Order Dispatch/tracking Applications
• Creates appropriate documentation as per policy and procedure
• Creates/routes reports as required by management

Skills

Hardware troubleshooting

Technical documentation

Customer communication

PC/Desktop support

Cable installation

Education

High School Diploma/GED

Bachelor's or Associate in IT

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Field support Technician II will work closely with the campus Field Support Engineer and be responsible for providing daily operations. Participates in team assignments across a range of field services functions. This may include but is not limited to, general support related to data/voice cable patching; PC Desktops/laptops, LAN connectivity, device and equipment refresh/replacement, phone devices and systems, departmental MACs (move/adds/changes) and various project work.

JOB DUTIES AND RESPONSIBILITIES:

• Performs hardware/software installations, upgrades/repairs and follows up on work activities
• Troubleshoots, researches and solves technically challenging problems
• Generates/updates appropriate documentation as per policy and procedure. Including related configurations, inventory administration, processes and service records
• Proactively communicates services, changes and procedures with customers and teams
• Performs technical services related to various technology support functions (i.e., Cable installation and termination testing, PC/printer hardware/software installation, upgrades, replacement and repair)
• Generates timely and accurate updates to Work Order Dispatch/tracking Applications
• Creates appropriate documentation as per policy and procedure, including equipment configurations, mapping, inventory, processes and service records
• Creates/routes reports as required by management and regulatory agencies

PHYSICAL AND SENSORY DEMANDS:

Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.

EDUCATION:

High School Diploma/GED is required. Bachelor's or associate degree in information technology (or related field) and/ or equivalent work experience. Business School, Military or Technical institute Vocational Training.

TRAINING AND EXPERIENCE:

4-6 years of technical service experience. Support in one of the following areas: PC -Desktop/Applications; Phone-Telecommunications/cable installation/Electrical. MTR support experience. Computer Imaging. Willingness to provide input to management in a professional manner .

St. Luke's University Health Network is an Equal Opportunity Employer.