Field IT Technician II - Onsite Device & Network Support

sluhn; Allentown (Lehigh County); On-site; USD 48,000 - 64,000; Full time

Job summary

St. Luke's University Health Network is seeking a Field Support Technician II to work with the campus Field Support Engineer and handle daily operations across field services, including data/voice cabling, PC desktops/laptops, LAN connectivity, device refreshes, and phone systems.

Responsibilities include hardware/software installations, troubleshooting, documenting configurations and inventory, and communicating changes to customers.

Qualifications

• High School Diploma or GED required; degree in IT preferred.
• 4–6 years of technical service experience.
• Experience with PC/Desktop and communications systems.

Responsibilities

• Performs hardware/software installations, upgrades/repairs and follows up on work activities
• Troubleshoots, researches and solves technically challenging problems
• Generates/updates appropriate documentation as per policy and procedure
• Proactively communicates services, changes and procedures with customers and teams
• Performs technical services related to various technology support functions
• Generates timely and accurate updates to Work Order Dispatch/tracking Applications
• Creates appropriate documentation as per policy and procedure
• Creates/routes reports as required by management

Skills

Hardware troubleshooting

Technical documentation

Customer communication

PC/Desktop support

Cable installation

Education

High School Diploma/GED

Bachelor's or Associate in IT

Job description

St. Luke's University Health Network is seeking a Field Support Technician II to work with the campus Field Support Engineer and handle daily operations across field services, including data/voice cabling, PC desktops/laptops, LAN connectivity, device refreshes, and phone systems.

Responsibilities include hardware/software installations, troubleshooting, documenting configurations and inventory, and communicating changes to customers.