Endpoint Engineer

sluhn; Allentown (Lehigh County); On-site; USD 70,000 - 90,000; Full time

Job summary

St. Luke's University Health Network seeks an End Point Engineer to operate as a Tier-1 or Tier-2 technician within ITIL Incident Management. You will manage security, imaging, patching and remediation across Windows, macOS, iOS, Android and Linux endpoints.

Role emphasizes collaboration with stakeholders, vendors and contractors, maintaining SOPs and ensuring high uptime while documenting changes and configurations for audits and future reference.

Qualifications

• 1–5 years of experience in software systems, specifically Microsoft Endpoint Configuration Manager preferred.
• Prior experience in delivery services for operating systems, applications, and patch management preferred.
• Microsoft Windows, MacOS/iOS, Android, Linux, etc. familiarity.
• Experience with thin client device management.

Responsibilities

• Operates as a Tier-1 or Tier-2 Engineer under the ITIL Incident Management program.
• Provides modern device management support leveraging SCCM, BIG FIX, and Intune.
• Updates endpoints with patches, imaging and remediations for security and uptime.
• Completes technical documentation updates and maintains service records.
• Aids in product and utility R&D and communicates status to peers and leadership.

Skills

Customer service

Security awareness

Team collaboration

Documentation

Education

High School Diploma/GED

Associate/Bachelor's degree in CS/IS/EE/Telecommunications or related

Tools

SCCM

BIG FIX

Intune

Microsoft Endpoint Configuration Manager

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The End Point Engineer operates as a Tier-1 or Tier-2 Engineer working assignments under the ITIL Incident Management program following Standard Operating Procedures (SOP) for service and support responsibilities. Ensures high business value and strict adherence to security and operational criteria, proving strong customer services by updating and collaborating with all stakeholders, department resources, vendors and contractors on all manner of assigned, scheduled and/or observable work to be done.

JOB DUTIES AND RESPONSIBILITIES:

• Demonstrates financial responsibility and accountability through the effective and efficient use of time, tools and resources in daily procedures, processes and practices for St. Luke's University Health Network Information Technology Department
• Operates as a Tier-1 or Tier-2 Engineer working assignments under the ITIL Incident Management program following "Standard Operating Procedures" (SOP) for service and support responsibilities
• Ensures high business value and strict adherence to security and operational criteria, proving strong customer services by updating and collaborating with all stakeholders, department resources, vendors and contractors on all manner of assigned, scheduled and/or observable work to be done.
• Provides modern device management support services leveraging products such as SCCM/BIG FIX/IN-TUNE
• Updates endpoints according to set schedules, maintaining current versions to ensure cyber protections, product stability and optimal uptime across the enterprise with imaging, patching and remediations
• Completes technical documentation updates according to standards and specifications, upkeeps service records, project work and maintenance reports
• Provides modern device management support services of endpoint products, executing on assigned processes, services and according to integration schedules
• Aids in product and utility R&D, conducts assigned tests, measures, and makes configuration notes to documents and plans, keeps peers, senior engineers and leadership updated

PHYSICAL/SENSORY DEMANDS:

• Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment.

EDUCATION:

• High School Diploma/GED required.
• Associate and/or bachelor's degree in Computer Science, Information Systems, Electrical Engineering, Telecommunications Healthcare or other related discipline preferred.
• Military, Business School or Technical institute Vocational Training preferred.

Industry Preferred Certifications

• Microsoft Certified Professional (MCP), Microsoft Certified Solutions Expert (MCSE), Experience configuring solutions in support of M365 initiatives.

TRAINING AND EXPERIENCE:

• 1-5 years of experience in software systems, specifically Microsoft Endpoint Configuration Manager preferred.
• Prior experience in delivery services for operating systems, applications, and patch management preferred.
• Microsoft Windows, MacOS/iOS, Android, Linux (UX/LX), etc.
• Experience with thin client device management.
• Knowledge of infrastructure technologies such as Network, Database, Server, Storage etc.

St. Luke's University Health Network is an Equal Opportunity Employer.