Field Support Technician

North Country Business Products, Inc.; Madison (WI); On-site; USD 28,000 - 34,000; Full time

Job summary

North Country Business Products is seeking a Field Support Technician in Madison, WI. You will provide hands-on, on-site support for grocery and hospitality tech, including checkout lanes, payment systems, and retail hardware.

Company vehicle provided and 100% employee-owned after six months through ESOP. Responsibilities include installing systems, troubleshooting hardware/software, and traveling to client sites to keep operations running smoothly.

Qualifications

• Must Have: Valid driver's license with a clean record.
• Self-motivated problem-solver who can troubleshoot issues independently.
• Networking fundamentals - understanding of Ethernet, Wi‑Fi, IP addresses, routers, switches, and connectivity issues.
• Comfortable providing hands‑on technical support at client locations.

Responsibilities

• Learn POS systems through our training program.
• Troubleshoot hardware, software, and networking issues on-site and remotely.
• Install and deploy retail systems and travel to client sites (vehicle provided).
• Lead installation projects from delivery through documentation.

Skills

Networking fundamentals

Wi‑Fi

Hardware troubleshooting

POS systems

Tools

POS systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Support Technician

Regular Full-Time Technical Madison, WI, US

13 days ago Requisition ID: 1736

Salary Range: $20.00 To $25.00 Hourly

Field Support Technician

Ready to Drive Retail Success? Join North Country as a Field Support Technician!

Location:Madison, WI

Company Vehicle Provided | 100% Employee-Owned

Turn Your Tech Skills Into Ownership Success

Do you thrive on technical challenges and helping businesses succeed? Your troubleshooting expertise could make you an owner - not just an employee.

As our Field Service Technician, you'll be providing hands-on, on-site support that keeps grocery and hospitality businesses moving. From checkout lanes and payment systems to restaurant and convenience store technology, you'll be the go-to problem solver our clients rely on to keep their operations running smoothly. Plus, after just 6 months, you'll be eligible for our Employee Stock Ownership Plan (ESOP) - your hard work directly translates to shared profits and wealth building.

What You'll Do

Technical Excellence:

• Learn POS systems through our comprehensive training program
• Troubleshoot hardware, software, and networking issues remotely and on-site
• Install and deploy cutting-edge retail systems
• Travel to Client sites (company vehicle provided)

Client Impact:

• Be the expert who gets businesses back up and running when systems go down
• Lead installation projects from delivery through documentation
• Maintain critical inventory systems

What We're Looking For

We're looking for someone with hands‑on computer and technology experience who enjoys troubleshooting and working with hardware and software. Experience or familiarity with IT, networking, Wi‑Fi, computer hardware, and basic technical troubleshooting is a plus.

If you're comfortable working with technology, figuring out how things work, and solving problems, we'd love to hear from you!

Must Have:

• Valid driver's license with a clean record.
• Self‑motivated problem‑solver who can troubleshoot issues independently.
• Networking fundamentals - understanding of basic networking concepts such as Ethernet, Wi‑Fi, IP addresses, routers, switches, and connectivity issues.
• Comfortable providing hands‑on technical support at client locations

Why North Country?

Industry Leader Since 1948 - 75+ years serving grocery, convenience, and hospitality industries
True Ownership - After 6 months, become an associate‑owner through our ESOP and share in company success
Career Growth - From technical roles to leadership positions with unlimited advancement potential
Great Balance - Mix of fieldwork and office support with travel

Ready to Own Your Career?

Join North Country where your problem‑solving skills don't just fix systems—they build your financial future. Become an owner.

North Country Business Products - Where Technology Meets Ownership