Field Support Technician

Strategic Employment Partners (SEP); Hinsdale (IL); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Discretionary bonus

401(k) with profit sharing

Gas and mileage reimbursement

Job summary

Strategic Employment Partners (SEP) is seeking IT Field Support Technicians to cover clinics in the Chicago western suburbs or Indianapolis. This on-the-road role involves installing and repairing devices, troubleshooting connectivity, and managing user accounts across multiple sites.

84–90% travel is expected with gas mileage reimbursed. Monday–Thursday onsite with Friday remote; occasional after-hours maintenance windows.

Qualifications

• Hands-on IT support experience across help desk or desktop support.
• Working knowledge of Windows 11, Microsoft 365, and networking basics.
• Valid driver’s license and reliable vehicle for site-to-site travel.

Responsibilities

• Drive between clinic sites to set up and repair laptops, desktops, phones, printers, and peripherals.
• Troubleshoot Wi-Fi, switches, and Internet connectivity; manage account setup for new hires/departures.
• Take tickets by phone, email, and Teams and document work; support when sites open or relocate.

Skills

Hands-on IT support

Windows 11

Microsoft 365

Networking basics

Driver's license

IT certifications

Tools

Active Directory

Entra ID

Intune/MDM

Healthcare IT/EMR

Job description

IT Field Support Technician - Healthcare (Chicago West Suburbs or Indianapolis)

Our client is a long-established, physician-led healthcare organization with a large network of outpatient clinics across Illinois and Indiana. Its IT team is growing, and it is hiring two field support technicians: one covering clinics in the Chicago western suburbs and one covering Central Indiana.

This is a hands-on, on-the-road support role, not a call-center help desk. You’ll drive between clinic sites setting up and repairing laptops, desktops, phones, printers, and peripherals; troubleshooting Wi-Fi, switches, and Internet connectivity; handling account setup for new hires and departures; and helping when sites open, relocate, or get new equipment. You’ll also take tickets by phone, email, and Teams and document your work. Early-career candidates and recent grads are welcome.

Location: Two openings: Chicago western suburbs (covering clinics across Northern Illinois) or Indianapolis (covering clinics across Central Indiana). 80-90% local travel; gas and mileage reimbursed.

Schedule: Monday-Thursday onsite at clinics, Friday remote. Occasional after-hours maintenance windows.

Compensation: $48,000-$55,000 base, plus a discretionary bonus and a 401(k) with profit sharing.

Preferred qualifications

• Hands-on IT support experience (help desk, desktop support, MSP, campus IT, retail tech support, or an internship)
• Working knowledge of Windows 11, Microsoft 365, and networking basics (TCP/IP, DNS, DHCP, Wi-Fi)
• Valid driver’s license, a reliable vehicle, and comfort driving between sites most of the week
• CompTIA A+, Network+, or Microsoft certification (or currently studying for one)
• Exposure to Active Directory/Entra ID, cloud-managed networking, Intune/MDM, or healthcare IT/EMR support