Field Support Technician

Strategic Employment Partners (SEP); Indiana; Hybrid; USD 48,000 - 55,000; Full time

Job summary

Strategic Employment Partners seeks an IT Field Support Technician – Healthcare to cover Central Indiana and the Chicago western suburbs. This hands-on, on‑the‑road role involves visiting clinic sites, setting up and repairing devices, and resolving network issues, with travel between locations most weeks.

You’ll handle tickets by phone and Teams, document work, and support new hires and departures. Early‑career candidates are welcome, with a hybrid schedule and regional travel.

Qualifications

• Hands-on IT support experience (help desk, desktop support, MSP, campus IT, retail tech)
• Working knowledge of Windows 11, Microsoft 365, and networking basics (TCP/IP, DNS, DHCP, Wi-Fi)
• Valid driver’s license and ability to drive between sites most weeks
• CompTIA A+, Network+, or Microsoft certification (or currently studying)
• Exposure to Active Directory/Entra ID, cloud-managed networking, Intune/MDM, or healthcare IT/EMR support

Responsibilities

• Provide on-site and in-route IT support at clinic sites across assigned region
• Set up and repair laptops, desktops, phones, printers, and peripherals
• Troubleshoot Wi‑Fi, networking, and internet connectivity; manage account provisioning/deprovisioning
• Document work and handle tickets via phone, email, and Teams; some after-hours maintenance as needed

Skills

IT support

Windows 11

Networking basics

AD/Entra ID

Intune/MDM

IT certifications in progress

Job description

IT Field Support Technician – Healthcare (Indianapolis or Chicago West Suburbs)

Our client is a long-established, physician-led healthcare organization with a large network of outpatient clinics across Illinois and Indiana. Its IT team is growing, and it is hiring two field support technicians: one covering clinics in the Chicago western suburbs and one covering Central Indiana.

This is a hands‑on, on‑the‑road support role, not a call‑center help desk. You’ll drive between clinic sites setting up and repairing laptops, desktops, phones, printers, and peripherals; troubleshooting Wi‑Fi, switches, and internet connectivity; handling account setup for new hires and departures; and helping when sites open, relocate, or get new equipment. You’ll also take tickets by phone, email, and Teams and document your work. Early‑career candidates and recent grads are welcome.

Location: Two openings: Chicago western suburbs (covering clinics across Northern Illinois) or Indianapolis (covering clinics across Central Indiana). 80–90% local travel; gas and mileage reimbursed.

Schedule:

Monday–Thursday onsite at clinics, Friday remote. Occasional after-hours maintenance windows.

Compensation:

$48,000–$55,000 base, plus a discretionary bonus and a 401(k) with profit sharing.

Preferred qualifications

• Hands‑on IT support experience (help desk, desktop support, MSP, campus IT, retail tech support, or an internship)
• Working knowledge of Windows 11, Microsoft 365, and networking basics (TCP/IP, DNS, DHCP, Wi‑Fi)
• Valid driver’s license, a reliable vehicle, and comfort driving between sites most of the week
• CompTIA A+, Network+, or Microsoft certification (or currently studying for one)
• Exposure to Active Directory/Entra ID, cloud‑managed networking, Intune/MDM, or healthcare IT/EMR support