Field Support Tech: Measure & Issue Coordination

CD; Irving (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

CDI is seeking a field support associate to coordinate measure appointments, field issue visits, and related field tasks. You will gather information from sales, schedule activities, and prepare all paperwork, tools, and transportation.

You will photograph the RTU, capture dimensions, note obstructions, and upload detailed reports to the MER system. Strong coordination with Inside Sales and Engineering is essential to ensure issues are resolved promptly and accurately.

Qualifications

• Must be able to load, unload and handle a 65 lb. extension ladder.
• Must be able to carry 30 lb. tool bag.
• Must be able to work in conditions from 0 F to 100 F.
• Must be able to talk with customers and coordinate what is needed to fix the issue.
• Demonstrated application of CDI core values.

Responsibilities

• Coordinate measure appointments: gather required information from sales, schedule the measure, prepare paperwork, tools and transportation.
• Coordinate field issue appointments: gather information from sales and Engineering, schedule with contact, prepare paperwork, tools and transportation.
• Perform field support requirements: photograph the RTU, capture dimensions, note obstructions, document issues with pictures and descriptions uploaded to the MER.
• Document measure and field issues details: create a drawing from captured dimensions, upload drawings and photos to the job tracker, inform Inside Sales Account Manager that the measure has been completed.
• Phone and computer work to coordinate and document measures and field work.

Job description

CDI is seeking a field support associate to coordinate measure appointments, field issue visits, and related field tasks. You will gather information from sales, schedule activities, and prepare all paperwork, tools, and transportation.

You will photograph the RTU, capture dimensions, note obstructions, and upload detailed reports to the MER system. Strong coordination with Inside Sales and Engineering is essential to ensure issues are resolved promptly and accurately.