Dallas Field Support Tech

CD; Irving (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

CD is seeking a field support professional to manage measurement and field issue appointments, coordinate with sales and engineering, and document field work with photos and drawings. You will photograph RTUs, record dimensions, note obstructions, and upload all details to the MER system, ensuring accurate communication with inside sales and project teams.

The role requires physical readiness to handle ladders and equipment in varied conditions, ability to interact with customers, and thorough

Qualifications

• Must be able to load, unload and handle a 65 lb. extension ladder.
• Must be able to carry 30 lb. tool bag.
• Must be able to work in conditions from 0 F to 100 F.
• Must be able to talk with customers and coordinate what is needed to fix the issue.

Responsibilities

• Coordinate measure appointments and schedule with provided contact.
• Coordinate field issue appointments with sales/Engineering and the contact.
• Perform field support tasks: photograph RTU, capture dimensions, note obstructions, upload to MER.
• Create drawings from captured dimensions and upload to the job tracker.

Skills

Ladder handling

Customer coordination

Field coordination

Job description

Description

ESSENTIAL JOB FUNCTIONS:

Coordinate measure appointments:

• Gather required information from sales
• Schedule the measure with the provided contact
• Prepare all required paperwork, tools and transportation

Coordinate field issue appointments:

• Gather required information from sales and Engineering on best way to fix field issue
• Schedule with the provided contact
• Prepare all required paperwork, tools and transportation

Perform field support requirements:

• Photographing the RTU in question
• Capturing all required dimensions
• Note any obstructions, special features, etc.
• Document what issue was with pictures and description uploaded to the MER.

Document measure and field issues details:

• Create a drawing using the captured dimensions
• Upload drawing, photographs and other details to the appropriate job tracker
• Inform the Inside Sales Account Manager that the measure has been completed.
• Phone and computer work to coordinate and document measures and field work.

PERFORMANCE MEASURES:

• Embraces and promotes CDI values
• In general, is responsible for accurately performing the functions of all field support tasks.
• Customer satisfaction

Requirements

QUALIFICATIONS:

• Must be able to load, unload and handle a 65 lb. extension ladder
• Must be able to carry 30 lb. tool bag
• Must be able to work in conditions from 0 F to 100 F
• Must be able to talk with customers and coordinate what is needed to fix the issue.
• Demonstrated application of CDI core values.

WORKING CONDITIONS / PHYSICAL DEMANDS:

• Must be able to load, unload and handle a 65 lb. extension ladder
• Must be able to carry 30 lb. tool bag
• Must be able to work in conditions from 0 F to 100 F