San Antonio Field Support Tech

CD; Irving (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

CD in Irving, TX seeks a Field Support Coordinator to manage measure appointments, field issue scheduling, and on-site support for CDI projects. The role includes photographing RTUs, capturing dimensions, noting obstructions, and documenting issues with photos and descriptions uploaded to the MER system.

The position requires physical work, the ability to handle ladders and tool bags, and clear communication with customers to coordinate necessary fixes.

Qualifications

• Must be able to load, unload and handle a 65 lb. extension ladder.
• Must be able to carry 30 lb. tool bag.
• Must be able to work in conditions from 0 F to 100 F.
• Must be able to talk with customers and coordinate what is needed to fix the issue.
• Demonstrated application of CDI core values.

Responsibilities

• Coordinate measure appointments: Gather required information from sales, schedule with contact, prepare paperwork/tools/transportation.
• Coordinate field issue appointments: Gather info from sales/Engineering, schedule with contact, prepare paperwork/tools/transportation.
• Perform field support requirements: Photograph RTU, capture dimensions, note obstructions, upload details to MER.
• Document measure and field issues: Create drawings, upload drawings/photos, inform Inside Sales Account Manager, coordinate via phone and computer.

Skills

Coordination

Communication

Physical stamina

Job description

Description

ESSENTIAL FUNCTIONS:

Coordinate measure appointments:

• Gather required information from sales
• Schedule the measure with the provided contact
• Prepare all required paperwork, tools and transportation

Coordinate field issue appointments:

• Gather required information from sales and Engineering on best way to fix field issue
• Schedule with the provided contact
• Prepare all required paperwork, tools and transportation

Perform field support requirements:

• Photographing the RTU in question
• Capturing all required dimensions
• Note any obstructions, special features, etc.
• Document what issue was with pictures and description uploaded to the MER.

Document measure and field issues details:

• Create a drawing using the captured dimensions
• Upload drawing, photographs and other details to the appropriate job tracker
• Inform the Inside Sales Account Manager that the measure has been completed.
• Phone and computer work to coordinate and document measures and field work.

PERFORMANCE MEASURES:

• Embraces and promotes CDI values
• In general, is responsible for accurately performing the functions of all field support tasks.
• Customer satisfaction

Requirements

QUALIFICATIONS:

• Must be able to load, unload and handle a 65 lb. extension ladder
• Must be able to carry 30 lb. tool bag
• Must be able to work in conditions from 0 F to 100 F
• Must be able to talk with customers and coordinate what is needed to fix the issue.
• Demonstrated application of CDI core values.

WORKING CONDITIONS / PHYSICAL DEMANDS:

• Must be able to load, unload and handle a 65 lb. extension ladder
• Must be able to carry 30 lb. tool bag
• Must be able to work in conditions from 0 F to 100 F