Field Service Operations Pro: Customer-Facing Coordinator

MXR Imaging Inc; Portland (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

MXR Imaging Inc in Portland, OR is seeking a Field Service Coordination Specialist to bridge customers and field service engineers. You will ensure technicians have tickets, tools and timely schedules while maintaining high customer satisfaction.

You will monitor work orders, generate quotes, assist with billing notes, and coordinate with projects to align FSE availability. Strong communication and MS Office/CRM skills are essential.

Qualifications

• High school diploma or equivalent required.
• Proven work experience in a customer service-oriented role.
• Comfortable in a fast-paced environment with ongoing learning.
• Ability to communicate effectively with radiology/imaging departments and with service and sales management.

Responsibilities

• Coordinate tickets and scheduling between customers and Field Service Engineers.
• Monitor work orders and SLA adherence.
• Generate and track billable service quotes.
• Prepare billing notes for the AR team to ensure accurate invoicing.
• Provide proactive customer engagement and escalate issues when needed.

Skills

Customer service

CRM software

MS Office

Communication

Time management

Scheduling

Education

High School Diploma

Associates degree

Tools

Excel

CRM software

Job description

MXR Imaging Inc in Portland, OR is seeking a Field Service Coordination Specialist to bridge customers and field service engineers. You will ensure technicians have tickets, tools and timely schedules while maintaining high customer satisfaction.

You will monitor work orders, generate quotes, assist with billing notes, and coordinate with projects to align FSE availability. Strong communication and MS Office/CRM skills are essential.