Houston Field Support Tech

CD; Irving (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

CDI is seeking a field support associate to coordinate measure appointments, field issue visits, and related field tasks. You will gather information from sales, schedule activities, and prepare all paperwork, tools, and transportation.

You will photograph the RTU, capture dimensions, note obstructions, and upload detailed reports to the MER system. Strong coordination with Inside Sales and Engineering is essential to ensure issues are resolved promptly and accurately.

Qualifications

• Must be able to load, unload and handle a 65 lb. extension ladder.
• Must be able to carry 30 lb. tool bag.
• Must be able to work in conditions from 0 F to 100 F.
• Must be able to talk with customers and coordinate what is needed to fix the issue.
• Demonstrated application of CDI core values.

Responsibilities

• Coordinate measure appointments: gather required information from sales, schedule the measure, prepare paperwork, tools and transportation.
• Coordinate field issue appointments: gather information from sales and Engineering, schedule with contact, prepare paperwork, tools and transportation.
• Perform field support requirements: photograph the RTU, capture dimensions, note obstructions, document issues with pictures and descriptions uploaded to the MER.
• Document measure and field issues details: create a drawing from captured dimensions, upload drawings and photos to the job tracker, inform Inside Sales Account Manager that the measure has been completed.
• Phone and computer work to coordinate and document measures and field work.

Job description

Description

ESSENTIAL FUNCTIONS:

Coordinate measure appointments:

• Gather required information from sales
• Schedule the measure with the provided contact
• Prepare all required paperwork, tools and transportation

Coordinate field issue appointments:

• Gather required information from sales and Engineering on best way to fix field issue
• Schedule with the provided contact
• Prepare all required paperwork, tools and transportation

Perform field support requirements:

• Photographing the RTU in question
• Capturing all required dimensions
• Note any obstructions, special features, etc.
• Document what issue was with pictures and description uploaded to the MER.

Document measure and field issues details:

• Create a drawing using the captured dimensions
• Upload drawing, photographs and other details to the appropriate job tracker
• Inform the Inside Sales Account Manager that the measure has been completed.
• Phone and computer work to coordinate and document measures and field work.

PERFORMANCE MEASURES:

• Embraces and promotes CDI values
• In general, is responsible for accurately performing the functions of all field support tasks.
• Customer satisfaction

Requirements

QUALIFICATIONS:

• Must be able to load, unload and handle a 65 lb. extension ladder
• Must be able to carry 30 lb. tool bag
• Must be able to work in conditions from 0 F to 100 F
• Must be able to talk with customers and coordinate what is needed to fix the issue.
• Demonstrated application of CDI core values.

WORKING CONDITIONS / PHYSICAL DEMANDS:

• Must be able to load, unload and handle a 65 lb. extension ladder
• Must be able to carry 30 lb. tool bag
• Must be able to work in conditions from 0 F to 100 F