Field Support Technician: Measure & Resolve Onsite Issues

CD; Irving (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

CD in Irving, TX seeks a Field Support Coordinator to manage measure appointments, field issue scheduling, and on-site support for CDI projects. The role includes photographing RTUs, capturing dimensions, noting obstructions, and documenting issues with photos and descriptions uploaded to the MER system.

The position requires physical work, the ability to handle ladders and tool bags, and clear communication with customers to coordinate necessary fixes.

Qualifications

• Must be able to load, unload and handle a 65 lb. extension ladder.
• Must be able to carry 30 lb. tool bag.
• Must be able to work in conditions from 0 F to 100 F.
• Must be able to talk with customers and coordinate what is needed to fix the issue.
• Demonstrated application of CDI core values.

Responsibilities

• Coordinate measure appointments: Gather required information from sales, schedule with contact, prepare paperwork/tools/transportation.
• Coordinate field issue appointments: Gather info from sales/Engineering, schedule with contact, prepare paperwork/tools/transportation.
• Perform field support requirements: Photograph RTU, capture dimensions, note obstructions, upload details to MER.
• Document measure and field issues: Create drawings, upload drawings/photos, inform Inside Sales Account Manager, coordinate via phone and computer.

Skills

Coordination

Communication

Physical stamina

Job description

CD in Irving, TX seeks a Field Support Coordinator to manage measure appointments, field issue scheduling, and on-site support for CDI projects. The role includes photographing RTUs, capturing dimensions, noting obstructions, and documenting issues with photos and descriptions uploaded to the MER system.

The position requires physical work, the ability to handle ladders and tool bags, and clear communication with customers to coordinate necessary fixes.