Field Support Specialist — Patient Solutions & Safety

RXinsider LTD.; Town of Florida (NY); On-site; USD 66,220,000 - 82,781,000; Full time

Job summary

RXinsider LTD. is seeking a Field Support Specialist within the Patient Solutions team. The role centers on handling field inquiries, safeguarding program protections, and documenting/reporting adverse events and safety information per program requirements.

The candidate should have a high school diploma or GED, some relevant healthcare or customer service experience, and strong written/verbal communication. Spanish preferred for broader stakeholder engagement and support.

Qualifications

• High school diploma or GED, or 1–3 months related experience and/or training, or equivalent combination of education and experience.
• Experience in Specialty Pharmacy or Customer Service; 5 years of progressive health care business experience (SPP, hospitals, or insurance).
• Proficient with Microsoft Office, email, web-based applications, and keyboard skills.
• Demonstrated strong written and verbal communication skills.
• Interpersonal skills to engage diverse groups and individuals.
• Strong problem solving abilities.
• Second language – Spanish preferred.

Responsibilities

• Manages questions and inquiries from the field.
• Manages questions from the sales organizations.
• Ensures protection is insured.
• Identify and report adverse events pursuant to program requirements.
• Identify, document and report safety information.
• Performs other related duties as assigned by management.

Skills

Written communication

Verbal communication

Interpersonal skills

Problem solving

Second language

Spanish (preferred)

Education

High school diploma or GED

Tools

Microsoft Office

Email

Web-based applications

Keyboard skills

Job description

RXinsider LTD. is seeking a Field Support Specialist within the Patient Solutions team. The role centers on handling field inquiries, safeguarding program protections, and documenting/reporting adverse events and safety information per program requirements.

The candidate should have a high school diploma or GED, some relevant healthcare or customer service experience, and strong written/verbal communication. Spanish preferred for broader stakeholder engagement and support.