Field Support Specialist

AssistRx; Orlando (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

AssistRx is seeking a Field Support Specialist within the Patient Solutions team in Orlando, FL. You will serve as the primary contact for field-based inquiries from sales organizations and other stakeholders, handling questions, documenting safety information, and reporting adverse events in alignment with program requirements.

This role requires a high school diploma or GED, 5 years in healthcare/business, and strong communication skills.

Qualifications

• High school diploma or GED or equivalent experience.
• 5 years of progressive health care business experience (SPP, hospitals, or insurance).
• Experience in Specialty Pharmacy or Customer Service.
• Proficient with Microsoft Office and email/web-based applications.
• Excellent written and verbal communication.
• Spanish language skills preferred.
• Strong problem solving and interpersonal skills.

Responsibilities

• Manage field-based questions and inquiries from sales organizations.
• Serve as primary contact for field-related inquiries within Patient Solutions.
• Ensure program protections are upheld and safety information is reported.
• Document and report adverse events per program requirements.
• Perform other duties as assigned by management.

Skills

Customer service

Written & verbal communication

Problem solving

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

The Field Support Specialist plays a key role within the Patient Solutions department, serving as a critical point of contact for field-based inquiries from sales organizations and other stakeholders. Reporting to the Program Manager, this individual is responsible for managing incoming questions, ensuring program protections are upheld, and identifying, documenting, and reporting adverse events and safety information in accordance with program requirements.

Responsibilities

• Manages questions and inquiries from the field.
• Manages questions from the sales organizations.
• Ensures protection is insured.
• Identify and report adverse events pursuant to program requirements
• Identify, document and report safety information
• Performs other related duties as assigned by management.

Qualifications

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Previous work experience in Specialty Pharmacy or Customer Service.
• 5 years of progressive health care business experience (SPP, hospitals, or insurance).
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills.
• Demonstrated strong written and verbal communication skills.
• Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics.
• Problem solving skills.
• Second language - Spanish preferred.

Pay Range

USD $23.11 - USD $28.89 /Hr.