Field Support Specialist

RXinsider LTD.; Town of Florida (NY); On-site; USD 66,220,000 - 82,781,000; Full time

Job summary

RXinsider LTD. is seeking a Field Support Specialist within the Patient Solutions team. The role centers on handling field inquiries, safeguarding program protections, and documenting/reporting adverse events and safety information per program requirements.

The candidate should have a high school diploma or GED, some relevant healthcare or customer service experience, and strong written/verbal communication. Spanish preferred for broader stakeholder engagement and support.

Qualifications

• High school diploma or GED, or 1–3 months related experience and/or training, or equivalent combination of education and experience.
• Experience in Specialty Pharmacy or Customer Service; 5 years of progressive health care business experience (SPP, hospitals, or insurance).
• Proficient with Microsoft Office, email, web-based applications, and keyboard skills.
• Demonstrated strong written and verbal communication skills.
• Interpersonal skills to engage diverse groups and individuals.
• Strong problem solving abilities.
• Second language – Spanish preferred.

Responsibilities

• Manages questions and inquiries from the field.
• Manages questions from the sales organizations.
• Ensures protection is insured.
• Identify and report adverse events pursuant to program requirements.
• Identify, document and report safety information.
• Performs other related duties as assigned by management.

Skills

Written communication

Verbal communication

Interpersonal skills

Problem solving

Second language

Spanish (preferred)

Education

High school diploma or GED

Tools

Microsoft Office

Email

Web-based applications

Keyboard skills

Job description

Overview

The Field Support Specialist plays a key role within the Patient Solutions department, serving as a critical point of contact for field-based inquiries from sales organizations and other stakeholders. Reporting to the Program Manager, this individual is responsible for managing incoming questions, ensuring program protections are upheld, and identifying, documenting, and reporting adverse events and safety information in accordance with program requirements.

Responsibilities

• Manages questions and inquiries from the field.
• Manages questions from the sales organizations.
• Ensures protection is insured.
• Identify and report adverse events pursuant to program requirements
• Identify, document and report safety information
• Performs other related duties as assigned by management.

Qualifications

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Previous work experience in Specialty Pharmacy or Customer Service.5 years of progressive health care business experience (SPP, hospitals, or insurance).
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills.
• Demonstrated strong written and verbal communication skills.
• Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics.
• Problem solving skills.
• Second language - Spanish preferred.

Pay Range

USD $23.11 - USD $28.89 /Hr.