Field Support Specialist — Customer Experience

Coverall North America, Inc.; Village of Garden City (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Vehicle reimbursement

Cell phone and laptop

Medical, dental, disability, life, and

401K

Job summary

Coverall North America, Inc. is seeking a Customer Field Representative to support the Operations Department by delivering excellent customer service to customers and franchise owners.

The role coordinates information flow between Sales, Operations, and field teams and conducts site surveys for National Accounts. Responsibilities include conducting on-site visits, gathering measurements, and supporting franchise owners with sales, service changes, and paperwork.

Qualifications

• High School diploma or equivalent is required.
• Reliable transportation, valid driver’s license, proof of car insurance, and successful background check.

Responsibilities

• Initiate calls to FBOs, schedule and conduct in-person walk-throughs for new customers and existing Accounts with Franchise Owners.
• Conduct walk-throughs with Franchise Owners for changes in service providers or new contracts.
• Prepare initial walks-through for National Account opportunities in preparation for offering a commercial cleaning contract.
• Perform scheduled surveys at National Account customers as required.

Skills

Customer service

Communication

Sales experience

Liaison

Education

High School diploma or equivalent

Job description

Coverall North America, Inc. is seeking a Customer Field Representative to support the Operations Department by delivering excellent customer service to customers and franchise owners.

The role coordinates information flow between Sales, Operations, and field teams and conducts site surveys for National Accounts. Responsibilities include conducting on-site visits, gathering measurements, and supporting franchise owners with sales, service changes, and paperwork.