Regional Field Guest Experience Specialist

Continental Services; Groveport (OH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Coverage

401(k) with company match

Paid Time Off

Wellness Programs

Referral bonus

Additional Perks

Job summary

Continental Services is seeking a Retail Experience Specialist to elevate guest experiences across a defined territory of client locations. This field-based role acts as frontline brand ambassador, partnering with Account Managers to uphold hospitality standards and collect insights from store visits.

Responsibilities include coordinating grand openings, planning site visits, documenting feedback, and ensuring signage accuracy.

Qualifications

• 1-2 years in hospitality or customer-facing roles.
• Strong communication skills.
• Able to manage a dynamic field schedule.
• Familiarity with client service protocols.

Responsibilities

• Serve as the dedicated Guest Experience Specialist for a defined region.
• Coordinate grand openings and client events.
• Plan site visits and document feedback.
• Track activities using internal tools.

Skills

Verbal communication

Written communication

Organization

Scheduling

Field-based

Guest service

Brand ambassador

Team collaboration

Problem solving

Tools

Mobile apps

Spreadsheets

Scheduling tools

Job description

Continental Services is seeking a Retail Experience Specialist to elevate guest experiences across a defined territory of client locations. This field-based role acts as frontline brand ambassador, partnering with Account Managers to uphold hospitality standards and collect insights from store visits.

Responsibilities include coordinating grand openings, planning site visits, documenting feedback, and ensuring signage accuracy.