Field Customer Success & Training Specialist

NGT Corporation – a Master Franchisee of the COVERALL® brand; Louisville (KY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Fuel allowance

Cell phone allowance

Commission opportunities

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid training

Annual tropical trip

Job summary

NGT Corporation – a Master Franchisee of the COVERALL® brand in Louisville is seeking a dedicated customer success specialist who thrives on relationship-building, problem solving, and field support.

You will serve as the main liaison for an existing customer portfolio, deliver both field-based and classroom training to franchisees, and prepare quotes for additional services. Travel locally and participate in ongoing training and development.

Qualifications

• Onboard new customers and ensure smooth setup.
• Provide field and classroom training to franchisees.
• Prepare quotes and proposals for additional services.
• Document all interactions in the internal system.
• Address service inquiries with professionalism and urgency.

Responsibilities

• Conduct new customer onboarding and ensure a smooth setup.
• Deliver field-based and classroom training to franchisees on procedures and client management.
• Provide quotes and proposals for additional services.
• Document customer and franchisee interactions in the system.
• Address service inquiries and resolve issues promptly.
• Assist with light loading/preparation of equipment and field support.

Skills

Customer service

Training & coaching

CRM experience

MS Office

Strong communication

Tools

CRM software

MS Office

Job description

NGT Corporation – a Master Franchisee of the COVERALL® brand in Louisville is seeking a dedicated customer success specialist who thrives on relationship-building, problem solving, and field support.

You will serve as the main liaison for an existing customer portfolio, deliver both field-based and classroom training to franchisees, and prepare quotes for additional services. Travel locally and participate in ongoing training and development.