Field-Based Customer Success Trainer | Franchise Support

Coverall; Town of Pittsford (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Coverall in the United States seeks a field-focused Customer Success Specialist to onboard new customers and train franchisees. You will be the primary field contact, ensuring clients receive top-tier service and guidance while coordinating with local franchise partners.

You'll conduct hands-on and classroom training on operational procedures, service standards, and client management, provide quotes for additional services, document interactions in the CRM, and handle inquiries with

Qualifications

• 2+ years in customer service, client-facing, or account management preferred.

Responsibilities

• Onboard new customers to ensure smooth setup and positive experience.
• Deliver field-based and classroom training to franchisees on operations, service standards, and client management.
• Provide quotes and proposals for additional services to maximize partner value.
• Document all customer and franchisee interactions in the internal system.
• Address service inquiries and resolve client issues with professionalism and urgency.
• Occasionally assist with loading or preparing equipment for franchisees (light-duty, hands-on support).

Skills

Communication

Training & coaching

Organization

Light physical tasks

MS Office / CRM

Tools

Microsoft Office

CRM experience

Job description

Coverall in the United States seeks a field-focused Customer Success Specialist to onboard new customers and train franchisees. You will be the primary field contact, ensuring clients receive top-tier service and guidance while coordinating with local franchise partners.

You'll conduct hands-on and classroom training on operational procedures, service standards, and client management, provide quotes for additional services, document interactions in the CRM, and handle inquiries with