Field Support & Customer Solutions Specialist

Coverall North America, Inc.; Tampa (FL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Base salary

Vehicle reimbursement program

Cell phone and laptop

Comprehensive benefit package (medical

Dental, disability, life, 401K)

Paid holidays and vacation

Tuition assistance program

Career ladder and internal advancement

Job summary

Coverall North America, Inc. in Tampa, FL is seeking a Customer Field Representative to support the Operations Department by delivering excellent customer service to customers and franchise owners.

The role coordinates information flow between Sales and Operations and handles incoming calls with timely feedback on customer concerns to Franchise Owners. The FSR will conduct customer site surveys for National Accounts and accompany Franchise Owners on walk-throughs of new customer accounts,

Qualifications

• High School diploma or equivalent required.
• Reliable transportation with valid driver’s license and proof of insurance; background check required.
• Prior experience in service/operations with strong customer service orientation preferred.
• Ability to communicate effectively with customers and franchise owners.
• Prior sales and/or customer-facing experience in a service business.

Responsibilities

• Initiate calls to FBOs and schedule in-person walk-throughs for new customers and returns with Franchise Owners.
• Conduct walks-through with Franchise Owners when customers request changes in service provider.
• Perform initial walk-throughs of National Account properties for commercial cleaning offerings.
• Carry out scheduled surveys for National Account customers.
• Gather measurements for National Account customers or new services.

Skills

Customer service

Communication

Sales experience

Organizational skills

Problem solving

Education

High School diploma

Tools

Outlook

Job description

Coverall North America, Inc. in Tampa, FL is seeking a Customer Field Representative to support the Operations Department by delivering excellent customer service to customers and franchise owners.

The role coordinates information flow between Sales and Operations and handles incoming calls with timely feedback on customer concerns to Franchise Owners. The FSR will conduct customer site surveys for National Accounts and accompany Franchise Owners on walk-throughs of new customer accounts,