Field Support Specialist: Customer & Franchise Liaison

Coverall; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Base salary

Vehicle reimbursement

Cell phone and laptop

Comprehensive benefit package

Paid holidays and vacation

Tuition assistance program

Career Ladder

Job summary

Coverall is hiring a Customer Field Representative to support the Operations Department by delivering excellent customer service to customers and franchise owners. The role coordinates information flow from Sales to Operations, handling calls and feedback, and conducting site surveys for National Accounts.

The position involves client visits, walkthroughs with Franchise Business Owners, and presenting Coverall Supply programs.

Qualifications

• High School diploma or equivalent.
• Reliable transportation and valid driver’s license.
• Experience in service/operations with strong customer focus.
• Ability to communicate effectively with customers and franchise owners.

Responsibilities

• Initiate calls to franchise business owners and schedule in-person walk-throughs for new customers.
• Conduct walkthroughs with franchise owners for service changes.
• Perform initial walkthroughs of National Account properties for contracting opportunities.
• Conduct scheduled surveys at National Account customers and gather measurements.
• Provide primary customer service support and coordinate responses with FBOs.

Skills

Customer service

Sales experience

Communication

Problem solving

Education

High School diploma

Tools

Outlook

CRM systems

Job description

Coverall is hiring a Customer Field Representative to support the Operations Department by delivering excellent customer service to customers and franchise owners. The role coordinates information flow from Sales to Operations, handling calls and feedback, and conducting site surveys for National Accounts.

The position involves client visits, walkthroughs with Franchise Business Owners, and presenting Coverall Supply programs.