Field Support Operations Specialist

Pho Prime, LLC; Kernersville (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Southeast Connections, LLC, an Artera Company, is seeking a Field Support Administrative Assistant to bridge field operations and office teams in Kernersville, NC. You will handle data entry, document tracking, reporting, and work-order processing, maintaining detailed spreadsheets and trackers while supporting field personnel and customers.

Attention to detail and solid Excel/Office skills are required. Collaboration with foremen and supervisors ensures timely responses to project needs, and

Qualifications

• High School Diploma required; degree or certificate in business administration is preferred.
• Experience in administrative or operational support is expected.
• Familiarity with NC 811 One Call and work-order processing is a plus.

Responsibilities

• Develop and maintain detailed spreadsheets, reports, and trackers.
• Collaborate with foremen, supervisors, and superintendents to support operational and customer needs.
• Coordinate and maintain work-order and project trackers.
• Verify and process required work documentation, permits, and customer records.
• Receive and distribute work orders through customer portals and email.
• Enter and manage NC 811 One Call locate requests.
• Assist field personnel with questions regarding locate tickets, work orders, documentation, and project requirements.
• Process completed projects for internal and external customer records.
• Communicate job-specific information to subcontractors.
• Process subcontractor invoices and supporting documentation for passthrough billing.
• Assist with operational projects, deadlines, and customer commitments.
• Complete assigned work accurately and within required timelines.
• Research missing or conflicting information and communicate issues requiring resolution
• Perform other duties as required to support local field operations and customer needs.

Skills

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma

Business administration degree or certificate (preferred)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Southeast Connections, LLC, an Artera Company, is seeking a Field Support Administrative Assistant to bridge field operations and office teams in Kernersville, NC. You will handle data entry, document tracking, reporting, and work-order processing, maintaining detailed spreadsheets and trackers while supporting field personnel and customers.

Attention to detail and solid Excel/Office skills are required. Collaboration with foremen and supervisors ensures timely responses to project needs, and